Summary
Overview
Work History
Education
Skills
Timeline
Generic

Forrest Warner

Tulsa

Summary

High preforming in Customer relations, with a passion in the banking industry. With Ten years of experience impacting organizational outcomes through customer communication skills, strategic - thinking, elevating job performance. Confident in ability to collaborate with cross- functioning teams to solve complex, high stake problems. Committed to continuous improvement and contributing to teams success.

Overview

11
11
years of professional experience

Work History

Resolution and Retention

CAPITAL ONE AUTO FINANCE
09.2019 - Current
  • Ensured strict adherence to regulatory guidelines while executing all aspects of the investment redemption process.
  • Developed comprehensive knowledge of securities regulations to ensure compliance in all redemption transactions.
  • Managed account data and verified information with clients, past creditors and other involved parties.
  • Working one on one with repossession facilities. Ensuring both are following regulations per state law.
  • Filing or sending proper documentations that may be needed.
  • Assisting Customers in finding best fit solutions to be able to bring accounts completely current or paid off. Including assisting with tools such as payment extensions or settlements.

Repossession Agent

CAPITAL ONE AUTO FINANCE
05.2017 - 09.2019
  • Supported company growth through strong negotiation skills in resolving account delinquencies. Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Improved client satisfaction by promptly locating and recovering collateral assets.
  • Maintained client trust by providing timely updates on the status of their accounts and recoveries.
  • Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.

Collections Agent

CAPITAL ONE AUTO FINANCE
09.2016 - 05.2017
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Maintained high volume of calls and met demands of busy and productive group. Directed day-to-day collections functions.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.

Customer Service Representative

Dish Network
06.2014 - 09.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Confirmed monthly billing actualizations and handled miscellaneous billing inquiries.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.

Cashier Team Lead

Family Dollar
01.2013 - 06.2014
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Conducted regular audits of register funds, minimizing potential losses due to theft or error.
  • Facilitated and logged store opening, closing, and shift changes.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

GED -

Broken Arrow High School
Broken Arrow, OK

Skills

  • Problem solving
  • Critical thinking
  • Adaptability
  • Time management
  • Account management
  • Relationship building
  • Written and Verbal communication
  • Microsoft and Google

Timeline

Resolution and Retention

CAPITAL ONE AUTO FINANCE
09.2019 - Current

Repossession Agent

CAPITAL ONE AUTO FINANCE
05.2017 - 09.2019

Collections Agent

CAPITAL ONE AUTO FINANCE
09.2016 - 05.2017

Customer Service Representative

Dish Network
06.2014 - 09.2016

Cashier Team Lead

Family Dollar
01.2013 - 06.2014

GED -

Broken Arrow High School

Similar Profiles

  • ALEXUS D. LEWIS

    ALEXUS D. LEWISALEXUS D. LEWIS

    Sr. Customer Service Experience Specialist (Escalation Manager) at Capital One Auto FinanceSr. Customer Service Experience Specialist (Escalation Manager) at Capital One Auto Finance

  • GIMENA MARTINEZ

    GIMENA MARTINEZGIMENA MARTINEZ

    Relationship Manager at Capital One Auto FinanceRelationship Manager at Capital One Auto Finance

  • Alana Noel-Darville

    Alana Noel-DarvilleAlana Noel-Darville

    Relationship Manager Coach at Capital One Auto FinanceRelationship Manager Coach at Capital One Auto Finance

  • Tanmika Northern

    Tanmika NorthernTanmika Northern

    Principal Operations Coordinator at CAPITAL ONE AUTO FINANCEPrincipal Operations Coordinator at CAPITAL ONE AUTO FINANCE

  • Borui Liu

    Borui LiuBorui Liu

    Flow Measurement Database Coordinator at ChevronFlow Measurement Database Coordinator at Chevron

CREATE PROFILE
Forrest Warner