Forrest W. Easton
Hagerstown,MD
Summary
To use my extensive experience in the Developmental Disability field, management experience, and my excellent professional working relationship in the position of Chief Operating Officer at Potomac Center/SETT
Overview
27
27
years of professional experience
Work History
Chief Operating Officer
Maryland Department of Health-Potomac Center/SETT
02.2019 - Current
- Chief Operating Officer for past5 + years managing the day to day activities of facility
- 25+ Years Supervisor/Management experience
- Responsible for overall professional development of staff through supervision
- Represented organization on numerous community boards and commissions
- Responsible for day to day operations of Service Coordination; Choice Programs; and Potomac Center/SETT
- Initiated and developed systems for a Mobile workforce for Service Coordination
- Excellent conflict resolution and crisis management skills
- Developed cost savings measures for multiple organizations and developed systems more efficient
- Assisted with moving the SETT program to Potomac Center
- Well versed on developing and writing policy, procedures, and protocols
- Excellent Professional Working relationship with all Potomac Center/SETT departments
- Recommend and engage in projects designed to empower people with disabilities or to expand or improve the service delivery system
- Extensive working relationship with community partners and stakeholders
- Excellent advocate for people with disabilities
- Community connections for fundraising and community awareness activities
- Well versed on COMAR regulation, Medicaid billing, and Waiver programs
Cottage Manager/Operations Manager
Maryland Department of Health - Potomac Center
08.2015 - 02.2019
Community Support Specialist
Potomac Case Management Services
04.2014 - 08.2015
Supervising Service Coordinator
Service Coordination, Inc.
08.2003 - 11.2013
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Coordinated and monitored service activities to confirm work met all requirements.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Cultivated positive relationships with stakeholders to deliver timely and cost-effective services.
- Completed transitioning from offices in each county to a 100% telework environment statewide.
Washington County Coordinator
UMBC/Choice Program
04.1998 - 08.2003
Education
M.A. - Human Sciences
Hood College
01.2008
Masters Level Certificate - Thanatology
Hood College
01.2008
B.A. - Justice Studies
Frostburg State University
01.1996
B.A. - Sociology
Frostburg State University
01.1996
Skills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Compliance management
- Operations oversight
- Financial management
Leadership Activities
- Former Board member of Kiwanis Club of Hagerstown
- Former Board member of Hagerstown Jaycees
Community Outreach/Involvement
- Former Member of Washington County Guardianship Review Board
- Former Member of Washington County Disability Advisory Committee
- Assisted Kiwanis Club, Jaycees, and Special Olympics of Washington County with several fundraising activities
Timeline
Chief Operating Officer
Maryland Department of Health-Potomac Center/SETT
02.2019 - Current
Cottage Manager/Operations Manager
Maryland Department of Health - Potomac Center
08.2015 - 02.2019
Community Support Specialist
Potomac Case Management Services
04.2014 - 08.2015
Supervising Service Coordinator
Service Coordination, Inc.
08.2003 - 11.2013
Washington County Coordinator
UMBC/Choice Program
04.1998 - 08.2003
Masters Level Certificate - Thanatology
Hood College
B.A. - Justice Studies
Frostburg State University
B.A. - Sociology
Frostburg State University
M.A. - Human Sciences
Hood College
Similar Profiles
Dakota McDowellDakota McDowell
Coordinator of Special Programs at Maryland department of health- Maryland Corps Service year OptionCoordinator of Special Programs at Maryland department of health- Maryland Corps Service year Option
Othello WessehOthello Wesseh
Registered Nurse at Potomac Falls Health & Rehab CenterRegistered Nurse at Potomac Falls Health & Rehab Center
Alimatu KamaraAlimatu Kamara
LPN at Potomac Falls Health & Rehab CenterLPN at Potomac Falls Health & Rehab Center