FORREST WORLEY
Margate,FL
Summary
Highly motivated service manager with over 20 years of automotive dealership experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
I am also ASE Master Certified. I am also 100% across the board with GM training with the exception of diesel engine performance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Shop Service Manager
Sam Boswell Honda Buick GMC
08.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Oversee all aspects of the service department.
- Forecasting
- Hiring, Training and disciplining of all service employees.
- Assist technicians when needed
- Monitor and set the scheduling
- Met with customers to discuss service needs and offer available solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service and Parts Director
Auto Repair Pros LLC
02.2024 - 05.2024
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
- Oversee the overall operations of service and parts for 6 different locations
- Put new procedures in place to increase efficiency and productivity.
- Monitor the performance of all managers, writers, technicians, and office personnel.
- Handle P&L statements.
- Work with all vendors to get competitive pricing to maximize profits.
- Report directly to the owners.
Service Director
Performance Mitsubishi
06.2023 - 01.2024
- Oversee all aspects of the service and parts departments.
- P&L statements
- In charge of retaining, training, hiring, and terminating employees.
- Maximizing profits while minimizing costs.
- Dealt with customers on a daily basis.
- Implemented policies and procedures to increase productivity and efficiency.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
SERVICE MANAGER
SHEEHAN CADILLAC
10.2021 - 05.2023
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained countless less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Guided techs on automotive repair, tool usage and equipment operation.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 30%.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Hired and trained new advisors, technicians, porters and drivers to improve efficiency of department and cultivate productive work atmosphere.
- Managed efficient teams of up to 50 employees.
SERVICE MANAGER
DAN VADEN CHEVROLET CADILLAC
06.2015 - 10.2021
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
LEAD TECHNICIAN
MIKE REED CHEVROLET
07.2009 - 05.2015
- Planned, scheduled and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Implemented, configured and optimized safety standards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Conducted tests of components and systems to evaluate performance and identify concerns.
AUTOMOTIVE TECHNICIAN
Carl Gregory Chrysler Jeep Dodge And Ram
09.1997 - 04.2009
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
No Degree - Business Management
Columbus State University
Columbus, GASkills
- Forecasting
- HVAC
- Quality Control
- Time Management
- Technical Support
- Financial analysis
- Office Administration
- SAP
- CRM software
- Automotive Diagnostics
- Staff Management
- Sales strategy
- Quality Assurance
- ASE Certification
- OSHA
Certification
- ASE Master Certified Technician
- GM Certified Technician
- Air Conditioning Certification
- EPA 609 Certification
- Driver's License
- ASE A1 Engine Repair Certification
- ASE A8 Engine Performance Certification
- 100% trained on hybrid and electric vehicles through GM
- I have 2 letters of recommendation from my last two employers.
Timeline
Shop Service Manager
Sam Boswell Honda Buick GMC
08.2024 - Current
Service and Parts Director
Auto Repair Pros LLC
02.2024 - 05.2024
Service Director
Performance Mitsubishi
06.2023 - 01.2024
SERVICE MANAGER
SHEEHAN CADILLAC
10.2021 - 05.2023
SERVICE MANAGER
DAN VADEN CHEVROLET CADILLAC
06.2015 - 10.2021
LEAD TECHNICIAN
MIKE REED CHEVROLET
07.2009 - 05.2015
AUTOMOTIVE TECHNICIAN
Carl Gregory Chrysler Jeep Dodge And Ram
09.1997 - 04.2009
No Degree - Business Management
Columbus State University
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