Forrest Vincent Troutman
San Diego,CA
Summary
Experienced Sales Professional offering over eighteen years of experience in retail sales, coordinating paperwork and collecting payments. Strong multitasking, organizational and prioritization skills. Dedicated to offering customers the best sales presentation while meeting the customers needs and increasing overall sales margin dollars for the company. Seeking a Position in store management to grow myself and sales team by leveraging work experience with direct consumers, commercial customers, and vendor relationships.
Overview
18
18
years of professional experience
Work History
In-Home Sales Consultant
Lowe's Home Centers, LLC
01.2018 - Current
- Exteriors
- Hiring outside providers and contractors as per directed by manager
- Train all new outside sales providers hired within store
- Engage as primary customer - facing point of contact throughout entire exterior project cycle from lead generation to post project follow-up
- This includes, but not limited to, quoting projects through in-home appointments, ordering materials and managing projects in following: roofing, decking, siding, gutters, and insulation, windows, doors and fencing projects
- Drive project decisions to ensure customer expectations are met
- Collaborate across Store sales associates and specialists in millwork, hardware, lumber/building materials and commercial sales
- Achievements: - Highest sales of fencing installations across California, Arizona and Hawaii
Sales Specialist
Lowe's Home Centers, LLC
04.2016 - 01.2018
- Served as the store expert in the ProServices department by providing detailed product information to both customers and peers, promoted and recommended products, plans, or installation services that match customer needs, informed customers on pricing, options or status on pending orders
- Responsible for generating leads, conducting sales activities, building relationships with customers, and coordinating successful completion of projects and orders
- This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
- Achievements: - Built multiple business relationships with clients that have provided repeat sales opportunities and continued grow between both the clients companies and Lowe’s
- Top credit account generator in the ProServices department in first year out of 6 employees in department.
Counter Sales I - Sales Trainee
HIRSCH PIPE & SUPPLY
01.2016 - 04.2016
- Responsible for Sales Process, building long-term relationships with customers, and developing product knowledge
- Accurately and efficiently complete and process all sales transactions including stock and special-order products
- Work with customers to ensure product needs are met and matched by company product offerings
- Provide customers with accurate and timely information regarding product availability, pricing and delivery
- Offer all related products and accessories so that appropriate complete project is sold
- Maintain a high level of product knowledge by attending all assigned product knowledge meetings.
Counter Sales
J&W LUMBER
11.2015 - 01.2016
- Responsible for assisting customers in the purchase of lumber and associated products
- Offer design assistance, follow up with customers, and responsible for meeting sales goals.
Sales Specialist
Home Depot, USA
09.2015 - 11.2015
- Responsible for providing consumer and contractors end-to-end from price quotes to installations, including but not limited to, special quotes, product recommendations, project management assistance, building codes and vendor management.
Sales Specialist - Millwork, Sales Specialist
Lowe's Home Centers, LLC
07.2013 - 07.2015
Sales Specialist - Millwork
Lowe's Home Centers, LLC
06.2011 - 07.2013
- Lead as the subject matter expert for in-store Millwork department, Exterior Project Specialist and any other millwork sales
- Resolve complicated issues between customer, vendors and contractors
- Actively assisting department, zone and store management in improving sales and customer service
- Achievements: - Established new in-store merchandising set-ups for Millwork department implemented to other stores across the region
- Trained in-store's Exterior Project Specialist.
Exteriors Project Specialist
Lowe's Home Centers, LLC
01.2010 - 06.2011
- Outside sales)
- Engaged as the primary customer - facing point of contact throughout the entire exterior project cycle from lead generation to post project follow-up
- This included but not limited to quoting projects through in-home appointments, ordering materials and managing projects in the following: roofing, decking, siding, gutters, and insulation, windows, doors and fencing projects
- Drove project decisions to ensure customer expectations are met
- Collaborated across Store sales associates and specialists in millwork, hardware, lumber/building materials and commercial sales
- Achievements: - Part of new Sales Team to establish new outside sales program for Lowe’s which rolled out companywide after proven results
- Met and exceeded all sales goals set by Outside Sales Team Management
- Top in sales 3 months in a row out for district sales team group of 12
- Many referrals and recommendations from previous customers of customer service excellence.
Sales Specialist – Millwork, Sales Specialist
Lowe's Home Centers, LLC
03.2005 - 01.2010
- Associate for Millwork
- Customer Service Associate for Building Materials & Lumber
- Responsible for providing consumer and contractors end-to-end from price quotes to installations, including but not limited to, special quotes, product recommendations, project management assistance, building codes and vendor management
- Pursed education, even outside of required learning of vendors, products and other issues such as building codes and marketplace
- Executed overall administrative tasks such as stocking, maintaining work area environment and department needs
- Achievements: - Named employee of the month after the first 3 months of employment in a store with 150 employees
- Top in district sales 2 years in a row with sales over $600k per year
Education
No Degree - Computer Science And Programming
Stanly Community College
Locust08.2002
Skills
- Strong organizational skills and multi-tasking handling
- Experienced in logistics and tactical execution
- Solid customer centric in face-to-face consumer and contractor interaction
- Established in-store department merchandising setup
- Extensive experience with office computers and applications
- Upselling Techniques
- Client Relationship Development
- Adept at Closing Sales
- Motivated Team Player
- Sales Strategies
- Appointment Setting
- Sales Proposal Creation
- Territory Assignments
- Sales Management
- Documentation
- Superior Organizational Skills
- Report Generation
- Regulatory Compliance
- Customer Service and Assistance
- Customer-Focused Service
- Client Account Management
- Lead Generation
- Client Satisfaction
- Strong Communication and Interpersonal Skills
- Product Knowledge
- Team Leadership
- Language Skills
- Territory Networking
- Customer Needs Assessments
- Account Management
- Remote Office Availability
- Interpersonal Communication Skills
- Contract Negotiation
- Multitasking Abilities
- Product or Services Sales
- Site Visits
- Inbound Calls
- Client Correspondence
- B2B Sales
- Financing Options
- Team-Building Expertise
- Electronic Systems
- Developing Trust
- Customer Retention
- Sales and Marketing Expertise
- Awarded MVP for Second Quater Sales
- Effective Customer Communication
- Customer Inquiries
- Attaining Quotas
- New Business Opportunities
- Brand Awareness Development
- Prospect Qualification
- Strategic Negotiations
- Calculator Proficiency
- Delivery Schedules
- Salesforce Proficiency
- Professional Relationships
- Profit Margins
Accomplishments
- Led a low-performing sales team to become the only one in the region to exceed first quarter objectives.
Timeline
In-Home Sales Consultant
Lowe's Home Centers, LLC
01.2018 - Current
Sales Specialist
Lowe's Home Centers, LLC
04.2016 - 01.2018
Counter Sales I - Sales Trainee
HIRSCH PIPE & SUPPLY
01.2016 - 04.2016
Counter Sales
J&W LUMBER
11.2015 - 01.2016
Sales Specialist
Home Depot, USA
09.2015 - 11.2015
Sales Specialist - Millwork, Sales Specialist
Lowe's Home Centers, LLC
07.2013 - 07.2015
Sales Specialist - Millwork
Lowe's Home Centers, LLC
06.2011 - 07.2013
Exteriors Project Specialist
Lowe's Home Centers, LLC
01.2010 - 06.2011
Sales Specialist – Millwork, Sales Specialist
Lowe's Home Centers, LLC
03.2005 - 01.2010
No Degree - Computer Science And Programming
Stanly Community College
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