Fortino Montiel
Sales Manager
San Jose,CA
Summary
Driven and personable with strong communication and problem-solving skills. Possesses in-depth understanding of sales strategies and customer relationship management, with expertise in negotiating and closing deals. Committed to delivering measurable results and driving business growth.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Business Sales Account Executive
AT&T Mobility
San Francisco, California
07.2024 - Current
- Achieved monthly sales quotas consistently through effective time management and prioritization of tasks.
- Maintained accurate records of all client interactions, ensuring efficient communication across the organization.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services to clients.
- Provided exceptional customer service by addressing client concerns promptly and effectively.
- Leveraged industry knowledge to provide expert advice on products and services best suited for each client''s needs.
- Implemented targeted marketing strategies that resulted in higher conversion rates for new clients.
- Conducted regular check-ins with existing clients to ensure satisfaction and address any potential issues proactively.
- Increased sales revenue by establishing and maintaining relationships with key business clients.
- Informed customers of promotions to increase sales productivity and volume.
Retail Sales Manager
AT&T Mobility
San Francisco, California
08.2022 - 07.2024
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Assisted in driving sales through targeted product presentation and merchandising.
- Provided strong service to customers, increasing customer loyalty and recognition on monthly district calls.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Saratoga Location CRU/FN/FIBER Growth Up 150% YOY
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Store Manager
AT&T Mobility
08.2021 - 08.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Retail Sales Consultant
AT&T Mobility
San Francisco, California
01.2021 - 08.2021
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases.
- Exceeded sales goals by 150% utilizing exemplary customer service skills.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Manager
Aldo Shoes
09.2016 - 11.2018
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall sales.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.(AIDS WALK,SF)
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Visual Merchandising for Flagship/Battleship location
Education
Associates Degree - Business Administration, Business Management and Marketing
De Anza College
Cupertino, CA 01.2020 - Current
Skills
Sales Education
Accomplishments
- Diamond Club Q2 2021
- Club Elite 2016/2017/2018
Certification
AT&T RSC RISE 2021
Education
Cupertino
Timeline
Business Sales Account Executive
AT&T Mobility
07.2024 - Current
Retail Sales Manager
AT&T Mobility
08.2022 - 07.2024
AT&T ASM RISE 2022
08-2022
AT&T RETAL INFLUENCER
03-2022
Assistant Store Manager
AT&T Mobility
08.2021 - 08.2022
AT&T RSC RISE 2021
08-2021
Retail Sales Consultant
AT&T Mobility
01.2021 - 08.2021
Associates Degree - Business Administration, Business Management and Marketing
De Anza College
01.2020 - Current
Sales Manager
Aldo Shoes
09.2016 - 11.2018
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