Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fortun Altidor

Hallandale Beach,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience

Work History

Door Attendant

KW Property Management/Oceana Bal Harbour
Miami Beach, FL
08.2021 - 10.2024
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Patrolled crowds during events to preserve order and promote security.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Searched bags manually to identify prohibited items and contraband.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Greeted guests, verified their reservations and escorted them to their rooms.
  • Provided assistance with luggage transport for guests upon arrival and departure.
  • Monitored the entrance area of the hotel to ensure only authorized personnel were allowed access.
  • Assisted with receiving deliveries, verifying contents and signing delivery receipts.
  • Maintained a professional appearance at all times while on duty including uniform dress code and hygiene standards.
  • Operated radio communication equipment to communicate with other staff members or management when needed.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.

Gate Supervisor

KW Property Management/Ocean a Key Biscayne
Key Biscayne, FL
07.2018 - 08.2021
  • Printed itineraries and tickets for passengers each day.
  • Ensured compliance with safety standards and regulations by monitoring personnel and equipment movement in the gate area.
  • Inspected all vehicles entering or leaving the premises to verify proper authorization.
  • Coordinated with security staff to monitor access control points at the gate entrance and exit.
  • Provided customer service support for visitors, vendors, contractors, and employees entering and exiting the facility.
  • Trained new personnel on procedures for issuing access badges, verifying credentials, and operating gate systems.
  • Verified driver's licenses and other identification documents for accuracy prior to authorizing entry and exit from facility.
  • Monitored surveillance cameras at entrance gates to detect suspicious activities or unauthorized access attempts.
  • Conducted regular audits of gate records to ensure accuracy of data entries and compliance with company policies.
  • Collaborated with law enforcement agencies in responding to security incidents involving unauthorized persons attempting entry into the facility.
  • Scheduled daily shift rotations for personnel manning entrance gates according to established guidelines.
  • Responded promptly and efficiently to emergency situations involving access control issues at the facility gates.
  • Issued temporary badges or visitor passes as needed upon verification of valid identification documents.
  • Built and maintained productive relationships with employees.

Security Officer

Allied Security/Nova University
Davie, FL
04.2015 - 07.2018
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Completed incident reports to record security or loss prevention incidents.
  • Reported safety hazards for remediation response.
  • Observed patrons and customers to quickly address security situations.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Identified suspicious activity to determine appropriate response.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.

Security Officer

Maverick Security/Shinola
Miami, FL
03.2015 - 05.2015
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Performed first aid and CPR when necessary during emergency situations.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Operated communication systems between officers stationed throughout the facility.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Verified photo IDs and tickets to allow guests passage.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Reported safety hazards for remediation response.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Patrolled crowds during events to preserve order and promote security.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Monitored CCTV systems to ensure safety and security of premises.

Cab Driver

Central Cab
Miami Beach, Florida
01.2012 - 03.2014
  • Notified customers of delays to decrease calls to support.
  • Checked vehicle for safety issues and performed minor repairs.
  • Maintained records of trips, including pick-up and drop-off locations, fares paid, tips received, and any special requests or instructions from passengers.
  • Assisted passengers with luggage loading and unloading.
  • Followed established routes to ensure timely arrivals at destinations.
  • Provided door-to-door service for customers in a courteous manner.
  • Monitored traffic conditions to determine the most efficient route.
  • Adhered to all applicable traffic laws and regulations while driving.
  • Communicated professionally with customers regarding their transportation needs.
  • Responded promptly to customer inquiries regarding travel information and services offered by the company.
  • Calculated fares based on mileage, time spent waiting in traffic, or other factors as necessary.
  • Ensured cleanliness of vehicle interior before each trip begins.
  • Collected payments from customers upon completion of trips; issued receipts when requested.
  • Provided directions or assistance to customers unfamiliar with local areas.
  • Reported any mechanical problems encountered during trips to management.
  • Conducted pre-trip inspections of vehicles and reported any necessary maintenance requirements.
  • Inspected tires, lights, brakes, oil levels, fuel levels., prior to each shift start.
  • Kept accurate records of daily activities using log books or computerized systems.
  • Performed basic maintenance tasks such as changing oil filters and checking fluid levels.
  • Resolved customer complaints in a professional manner.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Maintained vehicle to maximize passenger satisfaction.
  • Offered riders information about local attractions and restaurants.
  • Responded to specific locations at designated times to handle customer reservations.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Appeared at designated appointments according to schedule.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Determined pickup assignments and shift schedule by checking in with dispatch service.
  • Applied mathematical skills to determine fares and change.
  • Achieved consistently high customer scores due to exceptional service.
  • Conferred with dispatch to meet schedule targets and incorporate changes.
  • Implemented marketing and other strategic plans to generate new business.
  • Supervised driver teams, created shift schedules and maintained reservation calendar.
  • Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.
  • Built rapport with regular customers to encourage repeat business.
  • Responded to booking requests via phone, app, or dispatch system promptly.
  • Communicated effectively with dispatchers and other drivers to improve service efficiency.
  • Provided feedback to management on route issues or customer concerns.
  • Ensured vehicle met regulatory requirements and underwent scheduled inspections.
  • Kept accurate records of mileage, fares, and daily expenses.
  • Safely transported passengers to desired destinations, adhering to traffic laws and regulations.
  • Participated in training sessions on new technology or customer service practices.
  • Managed cash and electronic payments for fares accurately.
  • Utilized GPS and city knowledge to determine best routes and avoid traffic delays.
  • Implemented energy-saving driving techniques to reduce fuel consumption.
  • Adapted routes in real-time based on road conditions and passenger requests.
  • Provided excellent customer service, including assisting passengers with luggage and answering queries.
  • Handled emergency situations calmly and followed protocol for passenger safety.
  • Utilized downtime effectively for vehicle cleaning and minor repairs.
  • Resolved fare disputes diplomatically, maintaining a positive company image.
  • Maintained clean and tidy vehicle interior for passenger comfort.
  • Performed basic vehicle maintenance checks to ensure safety and reliability.
  • Monitored fuel consumption and performed fueling duties as needed.
  • Assisted passengers with special needs, ensuring a comfortable and safe ride.
  • Understood and complied with vehicle safety laws and driving standards and kept passengers safe.
  • Assisted passengers with loading, unloading and stowing of luggage.
  • Greeted passengers warmly and professionally and engaged in conversation.
  • Maintained vehicle in top operating condition and kept taxi interior and exterior spotlessly clean and inviting to passengers.
  • Demonstrated innate navigational sense and expert GPS use and brought passengers to right place at right time.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Calculated correct fare accurately, fairly and transparently based on length of taxi ride.
  • Learned and explained current area attractions, events and locations.
  • Displayed active listening and offered positive resolutions to passenger concerns.
  • Mastered advanced vehicle technologies and company's dispatch software for clear communication with customers and dispatch.
  • Marketed and promoted services actively and earned top fares in company.

Bell Attendant

Albion Hotel Miami
Miami Beach, FL
11.2004 - 08.2011
  • Greeted guests with a friendly and welcoming attitude.
  • Informed guests of hotel amenities, services and attractions in the local area.
  • Assisted guests with luggage storage and retrieval.
  • Provided directions to local attractions for guests.
  • Coordinated transportation needs for arriving and departing guests.
  • Maintained cleanliness of lobby area, including furniture and fixtures.
  • Answered guest inquiries regarding hotel services, facilities and hours of operation.
  • Conducted safety inspections on all equipment used by bell attendants on a daily basis.
  • Organized special requests from guests such as wake-up calls or extra pillows and linens.
  • Managed the flow of traffic at the front desk during peak times.
  • Responded to guest complaints in a courteous manner while resolving issues quickly and effectively.
  • Worked closely with other departments within the hotel to ensure smooth operations.
  • Communicated regularly with supervisor regarding any concerns or issues that arose.
  • Adhered to company standards for customer service excellence at all times.
  • Greeted visitors pleasantly upon arrival and offered immediate assistance.
  • Responded to guest concerns and requests and quickly handled issues.
  • Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
  • Greeted guests coming in and held doors open for people entering building.
  • Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
  • Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
  • Delivered packages, messages and other items to guest rooms.
  • Escorted travelers to and from guest rooms and assisted with luggage.
  • Provided advice to guests on transportation options near hotel.
  • Discussed guest issues with front desk manager to devise speedy resolutions.
  • Gathered information from front desk about important and upcoming guests.
  • Hailed taxis and arranged comfortable transportation for hotel guests.
  • Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Attached claim checks to bags to efficiently store and organize luggage.
  • Reported room or property issues to maintenance staff for repairs.
  • Picked up and dropped off heavy laundry bags for guests.
  • Utilized portable equipment to take luggage from guests and transport bags to hotel rooms.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Oversaw hotel lobby and inspected commonly used equipment to achieve adequate sanitary standards.
  • Posted and maintained public signage for hotel.
  • Completed baggage insurance forms.

Education

Certification - Security Certified

Lion Intelligence Security
Miami, FL
03-2015

Certification - Life Insurance Agent

Primerica Life Insurance
online class
04-2008

Certification - Vocational English

Miami Dade College
Miami, FL
01-2004

Skills

  • Concierge services
  • Initiative and Self-Motivation
  • Security awareness
  • Professional Appearance
  • Strong Work Ethic
  • Multi language skills such as: English, Spanish, French, and Haitian Creole

Timeline

Door Attendant

KW Property Management/Oceana Bal Harbour
08.2021 - 10.2024

Gate Supervisor

KW Property Management/Ocean a Key Biscayne
07.2018 - 08.2021

Security Officer

Allied Security/Nova University
04.2015 - 07.2018

Security Officer

Maverick Security/Shinola
03.2015 - 05.2015

Cab Driver

Central Cab
01.2012 - 03.2014

Bell Attendant

Albion Hotel Miami
11.2004 - 08.2011

Certification - Security Certified

Lion Intelligence Security

Certification - Life Insurance Agent

Primerica Life Insurance

Certification - Vocational English

Miami Dade College

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Fortun Altidor