Fortuna Hagos
San Francisco,CA
Overview
7
7
years of professional experience
Work History
Paraprofessional
SFUSD
05.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Behavioral Therapist
Kyo Autism LLC
06.2022 - Current
- Created behavior intervention strategies using applied behavior analysis principles.
- Inspired clients and family members to implement skills and strategies.
- Collected session data to aid in treatment planning and assessment.
Security Supervisor
Allied Universal Security Services
02.2022 - 02.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Oversaw team of security officers and managed scheduling and performance evaluations.
CSR
Hertz Car Rental
08.2018 - 06.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Timeline
Paraprofessional
SFUSD
05.2023 - Current
Behavioral Therapist
Kyo Autism LLC
06.2022 - Current
Security Supervisor
Allied Universal Security Services
02.2022 - 02.2024
CSR
Hertz Car Rental
08.2018 - 06.2023