Overview
Work History
Timeline
Generic

Fortuna Hagos

San Francisco,CA

Overview

7
7
years of professional experience

Work History

Paraprofessional

SFUSD
05.2023 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.

Behavioral Therapist

Kyo Autism LLC
06.2022 - Current
  • Created behavior intervention strategies using applied behavior analysis principles.
  • Inspired clients and family members to implement skills and strategies.
  • Collected session data to aid in treatment planning and assessment.

Security Supervisor

Allied Universal Security Services
02.2022 - 02.2024
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Oversaw team of security officers and managed scheduling and performance evaluations.

CSR

Hertz Car Rental
08.2018 - 06.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Timeline

Paraprofessional

SFUSD
05.2023 - Current

Behavioral Therapist

Kyo Autism LLC
06.2022 - Current

Security Supervisor

Allied Universal Security Services
02.2022 - 02.2024

CSR

Hertz Car Rental
08.2018 - 06.2023

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Fortuna Hagos