Fortune Bakare
Frisco,TX
Summary
Driven to excel in customer service, leveraged complaint handling and client engagement skills at United Healthcare to enhance customer loyalty, and commitment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Walmart
03.2023 - Current
- Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
- Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
- Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
Customer Service Representative
United Healthcare
02.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Computer Science
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
OYO STATE, NIGERIA06.2019
Skills
- Team Collaboration
- Client Engagement
- Customer Relationship Management
- Complaint Handling
- Online chat and email
Timeline
Customer Service Executive
Walmart
03.2023 - Current
Customer Service Representative
United Healthcare
02.2022 - 03.2023
Associate of Science - Computer Science
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
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