Fortune Evans
Baldwin,GA
Summary
Experienced phlebotomist with expertise in blood collection and patient communication. I interned at St. Mary's and Piedmont Hospitals in Athens, GA before being hired at Northeast Georgia Physicians Group. Proven ability to maintain compliance with infection control standards. My work is effective and efficient all while maintaining accuracy and patient comfort. I am experienced in all levels of phlebotomy including both geriatric and pediatric draws.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phlebotomist
Northeast Georgia Physician Group
01.2025 - Current
- Collected blood samples from patients adhering to established protocols and safety standards.
- Ensured proper labeling and handling of specimens for accurate testing results.
- Assisted in maintaining equipment and supplies, ensuring operational readiness at all times.
- Communicated effectively with patients to explain procedures and alleviate concerns.
- Processed and packaged specimens for lab pickup.
- Corrected billing trailers with proper diagnosis codes.
- Documented patient information accurately in electronic health records for seamless access by providers.
- Adhered to infection control policies to maintain a safe environment for patients and staff.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
Front Office Assistant
Medlink
02.2024 - 10.2024
- Managed patient appointment scheduling to enhance office efficiency
- Assisted in maintaining organized patient records using electronic health record systems
- Facilitated communication between patients and medical staff to streamline service delivery
- Processed insurance claims and verified patient eligibility for services
- Supported daily front desk operations, ensuring a welcoming environment for patients
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Customer Service Manager
Ingles Supermarket
08.2012 - 02.2024
- Managed daily customer service operations, ensuring high-quality support for diverse client inquiries.
- Trained and mentored team members on effective communication and problem-solving techniques.
- Implemented customer feedback mechanisms to enhance service delivery and client satisfaction.
- Collaborated with cross-functional teams to streamline processes and resolve customer issues promptly.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed daily deposits of cash, credit/debit and check transactions.
- Ensured proper checks and balances throughout the day.
- Implemented onboarding of new employees.
- Monitored and ensured accuracy of incoming product as well as proper placement and restocking of shelves.
Education
GED -
Mobile County Public Schools
Mobile, ALPhlebotomy Certification - Nursing
North Georgia Technical College
Clarkesville, GA12-2002
Skills
- Venipuncture expertise
- Specimen collection and preservation
- Infection control
- Electronic health records
- Patient communication
- Process documentation
- Data entry accuracy
- Compliance adherence
- Quality assurance
- Patient education
- Venipuncture
- Patient care
- HIPAA compliance
- Venipuncture expertise
- Blood collection techniques
Certification
BLS Certification
CPR Certification
Timeline
Phlebotomist
Northeast Georgia Physician Group
01.2025 - Current
Front Office Assistant
Medlink
02.2024 - 10.2024
Customer Service Manager
Ingles Supermarket
08.2012 - 02.2024
GED -
Mobile County Public Schools
Phlebotomy Certification - Nursing
North Georgia Technical College