Fortune Hart
Osan,Korea
Summary
A young and enthusiastic logistician who possesses strong communication and organization skills, able to work independently with minimum supervision, keeps detailed records of costs, parts orders, shipping and billing, and designs improved processes and systems.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
ODP Business Solution
08.2021 - Current
- Inspects items for sold outs/off contract items for action
- Receives 4o foot truck on bi- monthly basis for new incoming products and orders to locate or relocate to put away location by operating heavy machineries like forklifts, pallet jacks and wave lifts to maintain warehouse inventory
- Resolves Customer complaints by addressing customer concerns and answering questions pertaining to items sold in store/ online order
- Cooperates with team to create better methods to address customer complaints and needs
- Handled negative on hand adjustments on weekly basis to prevent minor inconvenience, and to keep accurate inventory records
- Assist quarterly MRF Reports (warehouse procurement report)
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Performed inventory control, such as counting, and stocking merchandise
- Cleaned and maintained warehouse in compliance with OSHA safety standards
Warehouse Forklift operator
DECA CDC
04.2020 - 04.2021
- Attached Requisition Status Update List (RSL) before forklifting off palletized materials from transfer trucks into warehouse and separated materials down by sections of product location in orderly manner
- Completed reports for all receiving items for damages and located them to salvage goods for turn-in
- After reporting is completed, received goods and products and relocated them for customer pick-up adhering to First IN First Out (FIFO) procedures, and to rotate merchandise
- Inspected and maintained warehouse equipment including pallet jacks, floor lifts, and basic tools
- Report any malfunctions, insufficiencies, or necessary repairs through relevant channels.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Unloaded materials and goods at designated locations for best project availability.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Manually counted Number of picked and packaged orders for any loss.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
- Packed items into appropriate containers for shipment
- Manually counted Number of picked and packaged orders for any loss
- Removed orders from storage, wrapped, and staged for shipments
Cashier / Identification Clerk
MWR Checkertails
04.2019 - 04.2020
- Resolves customer issues and answers questions
- Bags purchases if needed
- Performed data entry, merchandise scan-ins, and other required quality assurance steps that confirm contents of each order while tracking inventory
- Demonstrated proficiencies in telephone within high-volume environment
- Addressed concerned/upset/angry guests researched and rapidly solved
- Served as Co-Captain for Inventories and Stocks; assisted in completion of cycle stock counts, stock checks and external counts and ensured all stock movements were replaced, rotated and recorded
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Checked personal identifications during alcohol and tobacco sales.
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Learned duties for various positions and provided backup at key times
- Handled cash with high accuracy and took care to check bills for fraud
- Maintained current knowledge of store promotions and highlighted sales to customers
Child/Youth Assistant
Child Development Center
06.2014 - 04.2018
- Served as Child and Youth Program Assistant (CYPA) in one or more CYS programs
- Maintained and controlled accounts for whereabouts and safety of children and youth
- Planned, coordinated and conducted activities for program participants based on observed needs of individual children/youth
- Implemented activities and special events that meet; physical, social, emotional and cognitive needs of children and youth
- Established program environment that sustained participant interest and promoted positive interactions with other children
- Helped, prepared, arranged, and maintained indoor and outdoor activity areas and materials to accommodate daily schedules
- Assisted children and youth with special projects, homework and life skills
- Prepared and implemented program options for children and youth with special requirements
- Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provides program options for children
- Maintaining inventory of office supplies and placing orders when necessary, updating file systems regularly.
- Greeted guests in with friendliness and professionalism.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Assisted with youth development and other recreation programs to improve quality of camper experience
- Cultivated and maintained relationships with community members to facilitate outreach activities
Admin Assistant
BlackBox Network
12.2013 - 05.2014
- Support managers and employees through variety of tasks related to organization and communication
- Responsible for confidential and time sensitive material
- Familiar with variety of field's concepts, practices, and procedures
- Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in timely manner
- Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed over 50 customers calls per day.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Education
OSHA Certified Forklift Operator -
Occupational Safety And Health Administration
Osan Air Base04.2021
Skills
- Customer Service Excellence
- Admin
- Translator
- POS Systems
- Inventory Management
- Damage Reports
- Clear Communication
- Product Management
- Inventory management
- Organizational skills
- Customer service
- Warehouse management systems
- Team building
- Analytical and Critical Thinking
- Multitasking Abilities
References
Provided upon request
Languages
Korean
Native or Bilingual
Timeline
Warehouse Associate
ODP Business Solution
08.2021 - Current
Warehouse Forklift operator
DECA CDC
04.2020 - 04.2021
Cashier / Identification Clerk
MWR Checkertails
04.2019 - 04.2020
Child/Youth Assistant
Child Development Center
06.2014 - 04.2018
Admin Assistant
BlackBox Network
12.2013 - 05.2014
OSHA Certified Forklift Operator -
Occupational Safety And Health Administration
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