Forward Mandizvidza
Harare
Summary
Area Manager with proven track record in client satisfaction and retention through strategic relationship management and team leadership. Expertise in inventory management and problem-solving, with successful implementation of quality management systems. Achievements include driving operational excellence and establishing long-term partnerships.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Area Manager
Tsebo Zimbabwe
07.2023 - Current
- Manage key accounts to ensure client satisfaction and retention.
- Coordinate catering for events, overseeing logistics and execution.
- Cultivate and maintain strong client relationships to enhance service delivery.
- Implement and manage quality management systems to uphold standards.
- Ensure compliance with safety and health regulations to protect staff and clients.
- Oversee financial performance, including budgeting and reporting.
- Conduct staff training to enhance skills and improve team performance.
- Manage debtor accounts to maintain cash flow and financial health.
- Focus on business retention strategies to foster long-term partnerships.
- Lead people management initiatives to create a positive and productive work environment.
Catering Manager
Tsebo Zimbabwe
04.2016 - 06.2023
- Managed food production and service operations to ensure high-quality offerings and customer satisfaction.
- Oversaw inventory control, costing, and stock management to optimize resources and minimize waste.
- Managed contracts with suppliers and vendors to ensure service delivery and compliance.
- Fostered strong customer relationships to enhance satisfaction and loyalty.
- Developed budgets and prepared monthly reports to track financial performance.
- Conducted staff training programs to improve skills and operational efficiency.
- Implemented sales controls and reporting mechanisms to monitor performance and drive revenue growth.
Health and Safety Officer
Tsebo Zimbabwe
01.2011 - 12.2015
- Established and maintained safe working conditions to promote staff wellbeing.
- Ensured compliance with ISO standards and organizational systems.
- Monitored and controlled quality to meet operational standards.
- Conducted hygiene audits and inspections to uphold cleanliness and safety protocols.
- Investigated accidents and incidents to identify root causes and implement corrective actions.
- Managed the issuance and control of personal protective clothing and equipment.
- Established and maintained SHERQ (Safety, Health, Environment, Risk, and Quality) records.
- Conducted risk assessments and managed loss to minimize potential hazards.
- Prepared for and executed internal audits to ensure compliance with safety regulations.
- Monitored hygiene practices and calibrated scales to maintain operational accuracy.
- Addressed all health and safety concerns raised by staff and guests promptly and effectively.
- Provided training and induction programs focused on health and safety standards.
Kitchen Manager
Tsebo Zimbabwe
01.2009 - 12.2011
- Developed and executed menu planning to meet diverse customer preferences and dietary needs.
- Managed special events to ensure seamless execution and customer satisfaction.
- Oversaw stock management, including ordering and conducting regular stock takes.
- Conducted monthly analysis and reporting to assess performance and identify areas for improvement.
- Directed the overall operations of the kitchen to maintain high standards of quality and efficiency.
- Addressed and resolved customer queries and complaints with professionalism and attention to detail.
- Managed staff effectively, fostering a collaborative and productive work environment.
- Provided training and development opportunities for staff to enhance skills and performance.
Data Capture Clerk
Tsebo Zimbabwe
06.2007 - 12.2008
- Compiled and analysed weekly statistical reports to support decision-making.
- Recorded, filed, processed, and distributed information across various departments.
- Managed inventory by ordering supplies, including stationery and other essential items.
- Oversaw monthly billing processes to ensure accuracy and timeliness.
- Conducted staff induction programs to ensure smooth onboarding of new employees.
Stock Controller/Kitchen Supervisor
Tsebo Zimbabwe
01.2001 - 06.2007
- Supervised canteen staff and effectively allocated responsibilities to optimize workflow.
- Ensured adherence to company standards throughout the food production process.
- Maintained consistent availability of stock for meal preparations.
- Managed the ordering and replenishment of kitchen inventory.
- Oversaw the preparation and serving of meals to ensure compliance with standard portion sizes.
- Conducted meal costing to maintain budgetary control.
- Executed inventory stock takes and managed overall inventory effectively.
- Facilitated the receipt and proper storage of incoming stock deliveries.
- Maintained accurate stock records and documentation.
- Organized and coordinated special events to enhance customer experience.
Education
Bachelor of Commerce - Business Management
Midlands State University
06-2025
Certificate - Environmental Health and Safety Management
Zimbabwe Institute of Management
02-2012
Diploma - Marketing
LCCI
06-2010
Skills
- Business Acumen & Strategic Planning
- Excellent Communication & Relationship Building
- Strong Leadership & Team Management
- Problem-Solving & Decision-Making
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher)
- Experience with GAAP and Palladium Systems
- Highly Organized with Strong Time Management
- Ability to Work Under Pressure and Meet Deadlines
- Adaptable Across Various Roles and Environments
- Skilled in Point of Sale (POS) Systems
- Proficient in Inventory Management Software (GAAP, Palladium, Pastel)
- Knowledgeable in Supply Chain Coordination
- Expert in Waste Minimization and Shrinkage Control
- Experienced in Staff Health & Safety Training
Certification
- Certificate in Metrology (SIRDC)
- ISO 9001: 2015 Internal Auditing
- Journeyman Class 1 Professional Cookery
Timeline
Area Manager
Tsebo Zimbabwe
07.2023 - Current
Catering Manager
Tsebo Zimbabwe
04.2016 - 06.2023
Health and Safety Officer
Tsebo Zimbabwe
01.2011 - 12.2015
Kitchen Manager
Tsebo Zimbabwe
01.2009 - 12.2011
Data Capture Clerk
Tsebo Zimbabwe
06.2007 - 12.2008
Stock Controller/Kitchen Supervisor
Tsebo Zimbabwe
01.2001 - 06.2007
Bachelor of Commerce - Business Management
Midlands State University
Certificate - Environmental Health and Safety Management
Zimbabwe Institute of Management
Diploma - Marketing
LCCI
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