Foster Harris III
South Holland,IL
Summary
Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
ICQA Problem Solver
Amazon
10.2022 - Current
- Developed inventory improvement plans, inventory control procedures and best company practices resulting in [Result].
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Responded to departments to provide product or inventory procedural information.
- Conducted periodical cycle counts to prevent potential inventory issues.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Communicated with management about potential inventory risks to fulfill orders on time.
Non CDL Driver / Tools Associate
Lowes Home Improvment
03.2017 - 10.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Proven ability to develop and implement creative solutions to complex problems.
Customer Service Representative
Speedway
11.2016 - 01.2017
- Provided on time, and friendly customer service
- Receive payment in exchange of filled gas or goods from the convenience shop, Price and shelf and ensured inventory on incoming goods, as well as sold lottery tickets to customers when required
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Assistant Manager
Pizza Hut
09.2013 - 04.2014
- Accountable for managing all day-to-day operations of an individual store to achieve targeted productivity, sales, and profitability
- Ensures excellent customer service., Footlocker
- Accountable for managing all day-to-day operations of an individual store to achieve targeted productivity, sales, and profitability
- Ensures excellent customer services
- Recruits, introduces and coach’s new employees
- Deals with the store's finances and salaries
- Motivates, trains, and develops all the store employees
- Appraises staff
- Detects and solves problems (both personal and technical)
- Ensures good audit result.
Store Manager
Thortons
09.2010 - 01.2013
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Assistant Store Manager
Foot Locker
03.2001 - 03.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
Some College - human services-social work
Elizabethtown Community And Technical College
Elizabethtown, KY01.2017
Skills
- Skills & Abilities
- Strong lead development skills Customer Relations Goal-oriented Creative Problem Solving Inventory control Staff training/ development
- Workflow Processes
- Investigative Research
Timeline
ICQA Problem Solver
Amazon
10.2022 - Current
Non CDL Driver / Tools Associate
Lowes Home Improvment
03.2017 - 10.2022
Customer Service Representative
Speedway
11.2016 - 01.2017
Assistant Manager
Pizza Hut
09.2013 - 04.2014
Store Manager
Thortons
09.2010 - 01.2013
Assistant Store Manager
Foot Locker
03.2001 - 03.2007
Some College - human services-social work
Elizabethtown Community And Technical College
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