Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fotene Hollen

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations. At Kroger, leveraged exceptional customer service and adaptive team collaboration to exceed service standards. Skilled in drawer balancing and leadership, consistently delivering high-quality customer experiences and fostering a culture of continuous improvement. Achieved notable efficiency gains, demonstrating strong verbal communication and a positive demeanor.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience

Work History

Cashier

TJ Max
10.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled cash with high accuracy and took care to check bills for fraud.

Customer Service Representative

Kroger
05.2016 - 09.2023
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Created and maintained detailed database to develop promotional sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Sought ways to improve processes and services provided.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Homemaker

Self-employed
11.2008 - 05.2016
  • Proven ability to learn quickly and adapt to new situations.
  • expertly manage household, budgets, continuously, identifying, and capitalizing on cost saving opportunities.
  • Collaborated effectively with educators, parents, and external professionals to support and address family needs, enhancing communication and problem-solving strategies. - Organized and structured relationships within Parent-Teacher Associations (PTAs) at elementary schools to promote cohesive and productive partnerships.

Manager

Peerless Cleaners
06.2001 - 04.2006


  • Developed and maintained relationships with customers and suppliers through account development.
  • demonstrated exceptional leadership by enhancing work processes, and providing training to colleagues, fostering a culture of continuous improvement.
  • Successfully prioritize and organized tasks to achieve and exceeded service goals, consistently delivering high quality customer experiences
  • Quickly and accurately identify customer needs, providing tailored solutions through excellent service in a attentive communication.
  • Monitored and improve staff performance, addressing issues to maintain high service standards and customer satisfaction.
  • Delegated responsibilities, set priorities, and establish goals for team members, ensuring efficient, operational, flow and productivity.

Education

Associate of Applied Science - Occupational Therapy Assistance

Brown Mackie College
Fort Wayne
02-2006

High School Diploma -

South Side High School
Fort Wayne
01-1990

Skills

  • Drawer balancing
  • Product restocking
  • Returns processing
  • Credit card processing
  • exceptional customer service, and satisfaction
  • Flexible, schedule management
  • Multitasking and prioritization
  • Adaptive team collaboration
  • Leadership and mentorship
  • Professional composure under pressure
  • Strong, verbal and written communication
  • Positive and upbeat demeanor

Languages

Greek
Full Professional

Timeline

Cashier

TJ Max
10.2023 - Current

Customer Service Representative

Kroger
05.2016 - 09.2023

Homemaker

Self-employed
11.2008 - 05.2016

Manager

Peerless Cleaners
06.2001 - 04.2006

Associate of Applied Science - Occupational Therapy Assistance

Brown Mackie College

High School Diploma -

South Side High School

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Fotene Hollen