Fotinie Bowden
Portsmouth,NH
Summary
Looking for a long term position within a company that will provide an environment to utilize skills and to develop personal growth.
Overview
11
11
years of professional experience
Work History
Cage Manager
Aces and Eights Casino
02.2023 - 02.2024
- Informed General Manager of any relevant information regarding Cage activities/irregularities
- Ensured that any unusual circumstances will be researched, documented, and notified to management and/or surveillance
- Conducted initial orientation session with all new cage team members, reviewing all company and departmental policies/procedures and ensures proper training
- Interviewed, hired, counseled, and evaluated cage cashiers
- Ensured compliance with regulatory controls both internal and external including but not limited to state and federal laws and New Hampshire Lottery & Gaming Control Agency
- Continually evaluated Cage operations and made recommendations to enhance efficiency and effectiveness
- Sold and redeemed chips for players and floor personnel as specified by policy/procedure guidelines
- Responsible and accountable for chip and cash funds as assigned to cage during shift
- Processed cash transactions accurately and efficiently
- Maintained, organized and balanced cash drawer.
- Provided excellent customer service by assisting guests with inquiries and resolving any issues or concerns
- Performed basic math calculations to ensure accurate payouts and change
- Adhered to all company policies and procedures regarding cash handling, including proper documentation and reporting.
Title Clerk
Hampton Ford Hyundai
06.2020 - 01.2023
- Prepared and submitted all state title work accurately.
- Processed paperwork from the F&I department
- Packaged and submitted all contract paperwork to banks and track funding
- Prepared payoff checks for new vehicles and trade-ins
- Processed daily receipts and ACH deposits
- Maintained and updated daily reports to management
- Processed all Wholesale and dealer trades
- Maintain CO's and titles for new and used inventory
- Stocked in and processed all incoming vehicles from manufacturers
- Entered and processed all dealership invoices from outside vendors.
BDC Manager
Hampton Ford Hyundai
02.2018 - 01.2020
- Managed incoming internet and phone inquiries and proactively pursued additional customer leads
- Listened and was attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on vehicle offerings
- Worked in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
- Met specified monthly targets and goals
- Contributed to overall success of dealership by working with all customers, teams, and departments collaboratively.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Posted appointments on internal board to notify sales department.
- Optimized lead management processes to ensure timely follow-ups and increased conversion rates.
Operations Supervisor
National Visa Center
05.2013 - 10.2017
- Reviewed documents that have been submitted and determined validity of each document
- Updated and maintained each case with current and correct information
- Met and exceeded daily quota of cases processed
- Determined if case has fulfilled all requirements and is ready to be scheduled for interview
- Sent out requests for more documentation that was needed and any corrections that must be made to form
- Adhered by guidelines and regulations established by each governing post worldwide
- Managed and provided support for individual team
- Managed daily reports and spreadsheets
- Provided training and learning material to staff.
- Completed bi-weekly payroll for 25 employees.
Education
Bachelor of Arts -
Hellenic College
Brookline, MA06.1999
Diploma -
Portsmouth High School
Portsmouth, NH05.1995
Skills
- Detail Oriented
- Fast learner and works well under pressure
- Fluent in Greek and English
- Adapts very well to new situations
- Responsible, efficient and flexible
- Staff Training and Development
- Multitasking proficiency
- Cash handling expertise
- Gaming industry experience
- Customer Service
- Employee Scheduling
Timeline
Cage Manager
Aces and Eights Casino
02.2023 - 02.2024
Title Clerk
Hampton Ford Hyundai
06.2020 - 01.2023
BDC Manager
Hampton Ford Hyundai
02.2018 - 01.2020
Operations Supervisor
National Visa Center
05.2013 - 10.2017
Bachelor of Arts -
Hellenic College
Diploma -
Portsmouth High School
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