Fotinie Bowden
Portsmouth,NH
Summary
Looking for a long term position within a company that will provide an environment to utilize skills and to develop personal growth.
Overview
11
11
years of professional experience
Work History
Cage Manager
Aces and Eights Casino
Hampton Beach, New Hampshire
02.2023 - 02.2024
- Informed General Manager of any relevant information regarding Cage activities/irregularities
- Ensured that any unusual circumstances will be researched, documented, and notified to management and/or surveillance
- Conducted initial orientation session with all new cage team members, reviewing all company and departmental policies/procedures and ensures proper training
- Interviewed, hired, counseled, and evaluated cage cashiers
- Ensured compliance with regulatory controls both internal and external including but not limited to state and federal laws and New Hampshire Lottery & Gaming Control Agency
- Continually evaluated Cage operations and made recommendations to enhance efficiency and effectiveness
- Sold and redeemed chips for players and floor personnel as specified by policy/procedure guidelines
- Responsible and accountable for chip and cash funds as assigned to cage during shift
- Processed cash transactions accurately and efficiently
- Maintained, organized and balanced cash drawer.
- Provided excellent customer service by assisting guests with inquiries and resolving any issues or concerns
- Performed basic math calculations to ensure accurate payouts and change
- Adhered to all company policies and procedures regarding cash handling, including proper documentation and reporting.
Title Clerk
Hampton Ford Hyundai
North Hampton, NH
06.2020 - 01.2023
- Prepared and submitted all state title work accurately.
- Processed paperwork from the F&I department
- Packaged and submitted all contract paperwork to banks and track funding
- Prepared payoff checks for new vehicles and trade-ins
- Processed daily receipts and ACH deposits
- Maintained and updated daily reports to management
- Processed all Wholesale and dealer trades
- Maintain CO's and titles for new and used inventory
- Stocked in and processed all incoming vehicles from manufacturers
- Entered and processed all dealership invoices from outside vendors.
BDC Manager
Hampton Ford Hyundai
North Hampton, NH
02.2018 - 01.2020
- Managed incoming internet and phone inquiries and proactively pursued additional customer leads
- Listened and was attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on vehicle offerings
- Worked in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
- Met specified monthly targets and goals
- Contributed to overall success of dealership by working with all customers, teams, and departments collaboratively.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Posted appointments on internal board to notify sales department.
- Optimized lead management processes to ensure timely follow-ups and increased conversion rates.
Operations Supervisor
National Visa Center
Portsmouth, NH
05.2013 - 10.2017
- Reviewed documents that have been submitted and determined validity of each document
- Updated and maintained each case with current and correct information
- Met and exceeded daily quota of cases processed
- Determined if case has fulfilled all requirements and is ready to be scheduled for interview
- Sent out requests for more documentation that was needed and any corrections that must be made to form
- Adhered by guidelines and regulations established by each governing post worldwide
- Managed and provided support for individual team
- Managed daily reports and spreadsheets
- Provided training and learning material to staff.
- Completed bi-weekly payroll for 25 employees.
Education
Bachelor of Arts -
Hellenic College
Brookline, MA06.1999
Diploma -
Portsmouth High School
Portsmouth, NH05.1995
Skills
- Detail Oriented
- Fast learner and works well under pressure
- Fluent in Greek and English
- Adapts very well to new situations
- Responsible, efficient and flexible
- Staff Training and Development
- Multitasking proficiency
- Cash handling expertise
- Gaming industry experience
- Customer Service
- Employee Scheduling
Timeline
Cage Manager
Aces and Eights Casino
02.2023 - 02.2024
Title Clerk
Hampton Ford Hyundai
06.2020 - 01.2023
BDC Manager
Hampton Ford Hyundai
02.2018 - 01.2020
Operations Supervisor
National Visa Center
05.2013 - 10.2017
Bachelor of Arts -
Hellenic College
Diploma -
Portsmouth High School