FOUAD MASROR
SANTA ROSA,CA
Summary
Positive and diligent multicultural professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 10 years of customer satisfaction experience paired with goal-oriented and performance-minded approach. Also, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
On-Site Resident Manager
Ham Delles Company
10.2020 - Current
- Reported and documented maintenance requests and scheduled appropriate services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Conducted property move-ins, move-outs and walk-through inspections.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Used Microsoft Word and Excel to maintain resident database of personal information, repairs and lease agreements.
- Collected, recorded and deposited monthly rents from over 40 tenants.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
Parking Operation Aid
City Of Santa Rosa
05.2016 - 09.2022
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Kept parking lot usage orderly by enforcing parking regulations.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items, and trash from customer areas.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
Restaurant Supervisor
Doubletree By Hilton
02.2014 - 06.2020
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
Education
Associate of Science - Business Administration
Santa Rosa Junior College
Santa Rosa, CA01.2025
Associate of Arts - Hospitality Administration And Management
School For Tourism And Hospitality
Morocco09.2003
Skills
- Work Planning
- Maintenance Oversight
- Contract Negotiation
- Payment Collection
- Codes Compliance
- Tenant Relations
- Dispute Handling
- Client Relations
- Data Entry
- Operations Management
- Decision-Making
- Tenant and Eviction Laws
- Critical Thinking
- Sale and Rental Recordkeeping
- Customer Relations
- Preparing Property Agreements
- Customer Service-Focused
- Maintenance Knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved residential management certificate by completing 12 classes on maintenance, law ad ethics with California Apartment Association.
Certification
- Licensed Residential Manager - [Completed]
- Real Estate Training - by 2024
- Handyman certification, Tierra Firma - [Completed]
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Native or Bilingual
Timeline
On-Site Resident Manager
Ham Delles Company
10.2020 - Current
Parking Operation Aid
City Of Santa Rosa
05.2016 - 09.2022
Restaurant Supervisor
Doubletree By Hilton
02.2014 - 06.2020
Associate of Science - Business Administration
Santa Rosa Junior College
Associate of Arts - Hospitality Administration And Management
School For Tourism And Hospitality
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