Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fouad Zahi

Boston,MA

Summary

Dynamic hospitality professional with extensive experience at Hyatt Regency Boston, excelling in customer service and team leadership. Proven ability to train staff and enhance guest satisfaction through effective communication and attention to detail. Passionate about continuous improvement and adept at managing safety standards, ensuring a first-class experience for all guests.

Overview

17
17
years of professional experience

Work History

Banquet Server on Call

Hyatt Regency Boston
07.2008 - Current
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about food options and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies dietary needs.
  • regularly checked on guests to ensure satisfaction with each food course and beverages.

F/B Supervisor-Hyatt Regency Boston

Hyatt Regency Boston
01.2017 - 09.2022
  • Provided overall leadership, guidance and direction to the operating team.
  • Performed duties in a safe manner, reported any potential safety hazards to manage staff.
  • Provided the highest level of customer service.
  • Trained new employees and provided recurrent training for existing ones.
  • Updated team members about changes in hotel product, service pricing and policies (COVID 19).

Host

Hyatt Regency Boston
04.2008 - 01.2017
  • Greeted guests with smile and escorted them to the tables.
  • Scheduled and manage reservations and events.
  • Communicated with customers and restaurant staff to ensure that my concerns were addressed and guests left happy.
  • Accommodate guests according to their needs like providing child booster and ensuring customers with wheelchair felt comfortable.
  • Flexible to respond to a range of different situations.

Education

Hotel Management Diploma -

Ibnou Athir Management School
Casablanca, Morocco
07-2002

Skills

  • Provide guidance and support to staff members
  • Have exceptional customer service standards
  • passionate about customers care and offering a first class service to guests
  • Make important decisions for the team to improve organizational needs
  • Manage, solve problems and report to GM
  • Aware of all relevant health and safety standards (Covid 19 restrictions)
  • Ensuring high levels of attention to detail and professionalism
  • Smart in appearance as well as confident, polite and welcoming at all time
  • Have a passion for continuous personal development

Timeline

F/B Supervisor-Hyatt Regency Boston

Hyatt Regency Boston
01.2017 - 09.2022

Banquet Server on Call

Hyatt Regency Boston
07.2008 - Current

Host

Hyatt Regency Boston
04.2008 - 01.2017

Hotel Management Diploma -

Ibnou Athir Management School

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