Fouzieh Mansour
Shreveport,LA
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer, and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
12
12
years of professional experience
Work History
Desk Clerk
ORTHOTIC AND PROSTHETIC SOLUTIONS LLC
06.2023 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Tutor
Self-employeed
08.2011 - 05.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Met with parents to discuss student progress and address concerns.
- Administered standardized tests to assess student strengths and weaknesses.
Student worker(Assistant clerk)
Lsus
01.2018 - 12.2018
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Assisted patrons with printing and copying according to personalized requirements.
- Answered patron questions in-person or by phone regarding library services and resources.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Collected and processed fines on overdue library materials.
- Collected fees, fines and donations for balanced library finances.
- Set up computer and digital device access, providing assistance with use and operation.
- Gained strong understanding of various methods for cataloging books and other materials.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Maintained secure environment by monitoring visitors at front desk.
- Monitored library environments to maintain safe, hazard-free settings.
Host/Cashier
Sumo Supreme Buffet
10.2015 - 06.2017
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelors - General Studies, Applied Science
LSUS
Shreveport, LA05.2019
Skills
- Materials Organization
- Service Desk Team Management
- Maintaining Clean Work Areas
- Spreadsheet Tracking
- Cash Handling
- Office Supplies and Inventory
- Calendar Management
- Customer Satisfaction
- Bookkeeping Software
- Customer Support Needs Assessment
- Outbound Calls
- Serve Customer Needs
Languages
Arabic
Native or Bilingual
Timeline
Desk Clerk
ORTHOTIC AND PROSTHETIC SOLUTIONS LLC
06.2023 - 07.2023
Student worker(Assistant clerk)
Lsus
01.2018 - 12.2018
Host/Cashier
Sumo Supreme Buffet
10.2015 - 06.2017
Tutor
Self-employeed
08.2011 - 05.2022
Bachelors - General Studies, Applied Science
LSUS
Similar Profiles
Nancy LaBarberaNancy LaBarbera
Associate Team Lead at East Coast Orthotic & Prosthetic, Columbia Presbyterian HospitalAssociate Team Lead at East Coast Orthotic & Prosthetic, Columbia Presbyterian Hospital
Roxanne CruzRoxanne Cruz
Billing/Clinical Supervisor at Bakersfield Prosthetic & Orthotic CenterBilling/Clinical Supervisor at Bakersfield Prosthetic & Orthotic Center
Michael Danforth JrMichael Danforth Jr
Certified Licensed Orthotist Prosthetist, CPO/LPO at Orthotic & Prosthetic CentersCertified Licensed Orthotist Prosthetist, CPO/LPO at Orthotic & Prosthetic Centers