Fowsia Omar
Houston,Texas
Summary
A highly motivated professional that has developed skills through 5+ years of work. Passionate about serving others with 3+ years of experience in a direct support role. Seeking a company that rewards stellar customer service, a work environment rooted in team work. Specializing in providing a contact resolution experience that will enhance customers impressions of the company for a loyal business relationship based on transparency and effective solutions. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Caregiver
AZ Best HomeCare
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
- Build strong relationships with clients to deliver emotional support and companionship
- Provided safe mobility support to help patients move around personal and public spaces.
Reimbursement Specialist
Mckesson-Tempe
- Analyze the billing process to determine appropriateness in payment Reimbursement
- Responsible for handling all components of claims processing including coordination of disputed, rejected and delayed claims and to review returned from Medicare and other third party payers
- Interacting with patients, managing financial documents, transcribing medical records
- Followed up on denied and unpaid claims to resolve problems and obtain payments
- Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
Lead Front Desk Agent
Silver Cloud Hotel
- Managed any discrepancies involving check in/check out process due to last minute changes to bookings and reservations
- Design and implement guest rooms according to their interests
- Upheld cleanliness, and organization within the work area
- Coordinate shuttle pickups for guests and arrange for town car services to and from the airport
- Answered customer telephone calls promptly and appropriately handled needs
- Collaborated with team members to handle guest requirements from check-in through check-out.
Front Desk Agent
Extended Stay America
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisors immediately when problems escalated
- Transcribed phone messages and relayed to appropriate personnel
- Collected room deposits, fees and payments
- Kept accounts in balance and ran daily reports to verify totals.
Sales Associate
Nordstrom
01.2023 - 10.2023
- Handle customer inquiries and complaints
- Provide information about the products and services
- Greeted customers in a warm professional manner
- Helping customers by providing product and service information and resolving technical issues
- Rearrange and organize shelves and racks, lay out new products, and build merchandise displays.
Concierge
Columbia Hospitality
12.2022 - 09.2021
- Ensures proper building safety and security measures are followed at all times
- Carefully documents the details of shift through logs and other reports for continuity
- Maintains a close working relationship with local police and alarm monitoring services
- Ensures unwelcome visitors and solicitors do not enter private residences or common areas
- Manages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranet
- Maintains a clean, neat, organized and orderly offices and desks at all times
- Responds to all resident and guest's requests in an expeditious, courteous and professional manner.
Concierge
Stratton Amenities
05.2022 - 08.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Arranged for transportation to and from airport, train station and events for visitors
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
South Seattle College
Seattle, WACORPORATE FLIGHT ATTENDANT - CABIN ATTENDANT TRAINING
VVIP INTERNATIONAL
Miami, FL03.2024
Skills
- Discretion and Trustworthiness
- Professional Phone Etiquette
- Google Docs, Excel, MS Office
- Professional Multi-Tasker
- Organizational Skills
- Multitasking Abilities
- Problem Solving
- Communication
- Flexibility
- Customer Service
- Preflight briefings
- Emergency Care
- Flight safety
- Passenger safety management
- FAA Regulations
- First Aid
- Safety Procedures
- Interpersonal communications
- Food and beverage preparation
- Professional Appearance
- Cultural Awareness
Certification
CPR CERTIFITED
Timeline
Sales Associate
Nordstrom
01.2023 - 10.2023
Concierge
Columbia Hospitality
12.2022 - 09.2021
Concierge
Stratton Amenities
05.2022 - 08.2021
Caregiver
AZ Best HomeCare
Reimbursement Specialist
Mckesson-Tempe
Lead Front Desk Agent
Silver Cloud Hotel
Front Desk Agent
Extended Stay America
High School Diploma -
South Seattle College
CORPORATE FLIGHT ATTENDANT - CABIN ATTENDANT TRAINING
VVIP INTERNATIONAL
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