Summary
Overview
Work History
Education
Certification
Timeline
Generic

Fowsiya Mohamed

Saint Paul,MN

Summary

Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
10.2022 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Medical Assembler

Abbott
04.2016 - 09.2022
  • Contributed to a reduction in product defects through meticulous attention to detail during the assembly process.
  • Maintained a clean and organized workspace, adhering to strict sterilization procedures for optimal safety.
  • Assisted in the training of new employees on proper assembly techniques, fostering a supportive work atmosphere.
  • Enhanced product quality by assembling medical devices with precision and adherence to strict guidelines.

Customer Service Representative

800 Call KC
12.2013 - 04.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - Data Science

North Hennepin Community College
Minneapolis, MN
12-2026

High School Diploma -

Northeast High School
Kansas City, MO
05-2011

Certification

  • Google Data Analytics Professional Certificate - Google.

Timeline

Warehouse Associate

Amazon
10.2022 - Current

Medical Assembler

Abbott
04.2016 - 09.2022

Customer Service Representative

800 Call KC
12.2013 - 04.2016

Associate of Science - Data Science

North Hennepin Community College

High School Diploma -

Northeast High School

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Fowsiya Mohamed