Fozeya Ahmed
Washington,DC
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
National Hotels ADNH
07.2016 - 11.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
Front Desk Agent
Grand Villaggio Hotel Abu Dhabi
12.2012 - 06.2015
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Education
High School Diploma -
Addis Ketema High School
Addis Ababa, EthiopiaAssociate of Arts - Travel And Tourism Managements
IATA
Abu Dhabi, UAE03.2016
Skills
- Guest Relations
- Front Desk Management
- Oral and Written Communications
- POS Systems
- Administrative Support
- Problem-Solving Skills
- Decision Making
- Multitasking
- Reservation Systems
- Foreign Languages
- Professionalism
- Telephone Etiquette
- Interpersonal Skills
- Tourism Knowledge
- Computer Proficiency
- Attention to Detail
- Social Media Management
- Conflict Resolution
- Adaptability
- Organizational Skills
- Regulatory Compliance
Certification
International Air Transportation Association ( IATA) certification Travel and Tourism Management
Traveling, reading and cooking
I have been traveling to several places around the world as much as I can. To get to know the culture, customers, traditions, and Amusing Tourist destination locations. Such as; Japan, Thailand, Hongkong, Dubai and Abu Dhabi, Kuwait, Qatar, Saudi Arabia, Egypt, and Tbilisi, Georgia. I gained such unforgettable memories while I was traveling to those places. I am inspired by the great author Carol Shiled's "The Stone Diaries". I am so fascinated by cooking different cultural cuisines such as my favorite Arabic, Ethiopian, and Asian foods with exceptional aromas and unique tastes. I love creating foods inspired by different cultures.
Languages
Amharic
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent
National Hotels ADNH
07.2016 - 11.2020
Front Desk Agent
Grand Villaggio Hotel Abu Dhabi
12.2012 - 06.2015
High School Diploma -
Addis Ketema High School
Associate of Arts - Travel And Tourism Managements
IATA
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