Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Fozeya Ahmed

Washington,DC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Walgreen's Pharmacy
Washington, DC
11.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Insurance Agent Assistant

Salama Insurance LLC
Abu Dhabi, United Arab Emirates
04.2016 - 12.2020
  • Assisted clients with filling out insurance applications and providing information about the different types of policies available.
  • Provided customer service by answering questions regarding policy coverage, pricing, and other related topics.
  • Maintained accurate records of all client interactions in the company database.
  • Processed payments for insurance premiums and updated account information as needed.
  • Handled incoming calls from customers to provide assistance with existing policies or to answer inquiries about new products.
  • Conducted research on prospective clients to determine eligibility for specific insurance plans.
  • Coordinated with underwriters to ensure timely processing of claims and payment of benefits.
  • Prepared presentations for potential new clients outlining the features and benefits of various insurance products.
  • Entered customer data into computer systems, ensuring accuracy and completeness of records.
  • Verified that documents were properly completed before submitting them to the appropriate department.
  • Assisted with filing claims paperwork and provided support throughout the entire process.

Education

Microsoft Applications And Data Analysis

Google Certification
Coursera Google
04-2022

Associate of Arts - Business Administration

Addis Ababa College of Technology And Commerce
Addis Ababa, Ethiopia
09-2007

High School Diploma -

Addis Ketema Preparatory High School
Addis Ababa, Ethiopia
06-2004

Skills

  • Product Knowledge
  • Data Collection
  • Complaint resolution
  • Information Security
  • Consultative Sales
  • Call Management
  • Account updating
  • Customer Relationship Management (CRM)

Affiliations

  • working with clients, resolving the issue, and giving a solution for concerns and customer satisfaction.

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
Amharic
Native/ Bilingual

Accomplishments

  • my customers are my awards and rewards. I want to make sure everyone comes out from my office with a bright face and service excellence.

Timeline

Customer Service Representative

Walgreen's Pharmacy
11.2023 - Current

Insurance Agent Assistant

Salama Insurance LLC
04.2016 - 12.2020

Microsoft Applications And Data Analysis

Google Certification

Associate of Arts - Business Administration

Addis Ababa College of Technology And Commerce

High School Diploma -

Addis Ketema Preparatory High School

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Fozeya Ahmed