Summary
Overview
Work History
Education
Skills
Timeline
Generic

FRANK RODRIGUEZ

Austin,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Operations Support Specialist II

Grid Source/Google Fiber
08.2025 - Current
  • Handling administrative tasks including research of work to be performed, data entry and document creation in various MS Office or Google Workspace products.
  • Assisting the team in preparing and maintaining project documentation.
  • Managing communications, including emails, direct messages, and other diverse types of communications where prompt and professional responses are required.
  • Creating and updating project documentation and schedules for team members.
  • Communicating between teams, stakeholders, and clients in a positive and professional manner.
  • Collaborating with team members and vendors as needed to aid with project related tasks.
  • Assist in creating and maintaining project documentation, including project plans, status reports, meeting minutes, and documentation of project milestones.
  • Generate reports to track project progress and communicate updates to stakeholders.
  • Facilitate communication between teams, stakeholders, clients, and vendors. Ensure timely and accurate information exchange to support project success.
  • Collaborate with vendors and BRI leadership to allocate resources, including personnel, equipment, and materials, according to project requirements.
  • Identify and assess project risks, develop mitigation strategies, and monitor risk throughout the project lifecycle.
  • Assist in monitoring project budgets, track expenses, and ensure adherence to allocated project funds.
  • Support quality control processes by conducting regular reviews and inspections to ensure project deliverables meet established quality standards.
  • Assist in managing project changes by assessing their impact, documenting change requests (MOPS), and coordinating necessary adjustments, while following vendor SOW and SOP requirements to complete tasks.
  • Provide support with schedules and coordinate meetings, prepare meeting agendas, and document meeting minutes. Follow up on action items and ensure timely resolution of project-related issues.
  • Assist with maintenance of accurate and up-to-date project documentation, including plans, reports, and records, in compliance with company standards.
  • Provide support and assistance to team members, fostering a collaborative and productive work environment.

Day Trader

Self Employed
05.2021 - Current
  • Researched stock market trends and investment opportunities.
  • Collected and analyzed market data to form trading strategies to beat the market.
  • Buy and sell stocks.

Customer Service Representative

Progressive
11.2009 - 04.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Associate of Business Administration - Marketing

Huston Tillotson
Austin, TX
05.2003

Skills

  • Trading Options Expertise
  • Trade Executions
  • Creative Solutions
  • Trading Strategy

Timeline

Operations Support Specialist II

Grid Source/Google Fiber
08.2025 - Current

Day Trader

Self Employed
05.2021 - Current

Customer Service Representative

Progressive
11.2009 - 04.2021

Associate of Business Administration - Marketing

Huston Tillotson

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FRANK RODRIGUEZ