Summary
Overview
Work History
Education
Skills
References
Timeline
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Fraidy Michalowitz

Toms River,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Chemed
04.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Trained new personnel regarding company operations, policies and services.
  • Organized and kept track of important meetings and documented notes.
  • Ensured smooth operations by perfecting doctors schedules for the upcoming day.

Real Estate Office Secretary

The Chars Group
08.2022 - 08.2023
  • Responded to inquiries from callers seeking information.
  • Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
  • Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
  • Received incoming mail and evaluated and distributed correspondence requiring priority attention.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Group Home Staff Member

Hamaspik
04.2020 - 02.2021
  • Provided personalized assistance to residents with daily tasks such as grooming, dressing, and meal preparation.
  • Promoted resident independence by encouraging self-care and decision-making skills.
  • Improved group home atmosphere by fostering a safe, supportive, and inclusive living environment.

Education

Bais Sara
Brooklyn, NY

Skills

  • Problem-solving skills
  • Data Entry
  • Customer Service
  • Keeping a positive atmosphere
  • Getting tasks done in a timely fashion
  • Verbal and written communication
  • Building rapport
  • Technical Support
  • Computer Skills
  • Professional telephone demeanor
  • Document and Records Management
  • Getting tasks done in a timely fashion
  • Getting tasks done in a timely fashion

References

Chevy Rothenberg, coworker

732-569-1130


Leeron Weinberger, coworker

718-207-9540

Timeline

Call Center Representative

Chemed
04.2023 - Current

Real Estate Office Secretary

The Chars Group
08.2022 - 08.2023

Group Home Staff Member

Hamaspik
04.2020 - 02.2021

Bais Sara

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Fraidy Michalowitz