Frailen Portorreal
The Bronx,NY
Summary
To seek and maintain lead position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Concession Associate
Madison Square Garden
09.2021 - Current
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
Cashier
Citarella Gourmet Market - Upper West Side
04.2021 - 06.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints and maintained clean and tidy checkout area.
Crew Member
Chipotle Mexican Grill
08.2020 - 04.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Helped manage team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Some College (No Degree) - Business Administration And Management
Monroe College
The Bronx, NYSkills
- Customer Service
- Communications
- Time Management
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
Concession Associate
Madison Square Garden
09.2021 - Current
Cashier
Citarella Gourmet Market - Upper West Side
04.2021 - 06.2021
Crew Member
Chipotle Mexican Grill
08.2020 - 04.2021
Some College (No Degree) - Business Administration And Management
Monroe College
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