Fralley Panzo

• Assisted with special events and programs for people in need

This is a soup kitchen that I have been volunteering at since I was a young girl. This kitchen is located in my hometown Pittsburgh, PA. I help pass out meals to the visitors while communicating with them as well. Wether that is them telling me their story or just a simple conversation to try and get their minds off of things. I used to volunteer here more often when I lived at home but whenever I visit, I make sure to give some of my time to help out people who are in need in order to help the community I am from.

• Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
• Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
• Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Kept all kitchen areas clean, tidy and free of hazards.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
• Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
• Followed all food safety regulations while preparing meals for patients.
• Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.