Fran Augustine
Jefferson,Wisconsin
Summary
Resourceful counseling professional with experience in providing individual and group support to help clients suffering from substance abuse issues. Skilled in developing and implementing treatment plans, conducting assessments and providing referrals to external resources. Committed to advocating for client rights and helping build positive coping skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Director
Hope Haven United
01.2008 - 01.2011
- The Operations Director, under the direction of the Chief Operating Officer, is responsible for the overall daily operations of Hope Haven and providing support to the overall planning and development of initiatives
- These duties include program and staff supervision, program development, fiscal management, planning and fundraising
- This position works with anyone seeking treatment, including offenders and non-offenders, in a transitional residential and/or outpatient programming environment.
Multi Property Manager
Gorman & Company
01.2011 - Current
- As a Property Manager providing leadership to the property management team, overseeing all aspects of operations for the property to be financially successful, and be able to provide a long lasting impression on our residents and create a sense of community within the property
- Responsibilities, Provide excellent customer service to our current and prospective residents
- Maintain 100% occupancy within the community
- Lead the property management team, including, recruit, hire, train and evaluate team members
- Determine prospective resident’s needs through phone calls, apartment tours, and internet marketing using selling techniques
- Develop and place ads and special promotions for marketing the apartment community to prospective residents
- Complete move-in and move-out inspections of apartments units
- Walk prospective residents through the application paperwork and Section 42, LIHTC, and HUD certification paperwork
- Assist current residents with lease renewals and recertification paperwork
- Complete follow up discussions with all current and prospective residents and maintain accurate records
- Enter in any application information, service requests, or payment information into the RealPage system
- Recommend repairs, replacements, or improvements to the community
- Complete budgeting for the property annually
- Process payments and code invoices
- Plan, organize, and promote resident events and activities
- Adhere to established Fair Housing policies.
Manager/ Associate Director
Chris Farley House-Hope Haven United/ Pathfinder of Dane County
01.2008 - 01.2011
- This position is responsible for providing professional rehabilitation and consultation in the treatment of adults, both male and female, whom have documented histories of drug and/or alcohol abuse
- As part of a program team, this position works with anyone seeking treatment, including offenders and non-offenders, in a transitional residential and/or outpatient programming environment
- This position provides oversight for Hope Haven programs, including staff supervision and program development.
Case Manager, Quality Addiction Management
01.2008 - 01.2011
- Responsible for providing case management and treatment services for those with drug and alcohol issues as well as legal issues
- Under the direction of the manager, services delivered must be consistent with state and federal regulations, the established care delivery model, and the general operating philosophy and agency values
- This is a 40 per week Monday-Friday position.
Education
Bachelor of Arts - Business Administration
UW - Stout
Menomonie01.2003
Skills
- Highly skilled professional with extensive experience in outpatient and residential settings
- Patient support includes, screening, assessment, counseling, education, crisis intervention, trauma-informed care, and treatment planning
- Case Management of patents, including referrals, liaison activities, collateral contacts, advocacy and consultation
- Skilled in staff supervision, program development, fiscal management
Certification
- IDP Approved Trainer
- Clinical Substance Abuse Counselor # 15591-132
- Intermediate Clinical Supervisor #15406-134
Timeline
Multi Property Manager
Gorman & Company
01.2011 - Current
Operations Director
Hope Haven United
01.2008 - 01.2011
Manager/ Associate Director
Chris Farley House-Hope Haven United/ Pathfinder of Dane County
01.2008 - 01.2011
Case Manager, Quality Addiction Management
01.2008 - 01.2011
Bachelor of Arts - Business Administration
UW - Stout
- IDP Approved Trainer
- Clinical Substance Abuse Counselor # 15591-132
- Intermediate Clinical Supervisor #15406-134
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