Fran Falasca
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Take-Out Server
Main Street Grille And Taphouse
08.2023 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
School Administrative Assistant
Northeast Metro Tech High School
08.2022 - 10.2023
- Streamlined administrative processes by implementing efficient filing and documentation systems.
- Contributed to efficient class scheduling by organizing room assignments and teacher availability.
- Facilitated effective communication between administration and staff by promptly addressing concerns or inquiries via email or phone calls.
- Reduced meeting preparation time with thorough planning of agendas, securing conference rooms, and arranging audiovisual equipment as needed.
- Managed school calendar updates for holidays, meetings, conferences, workshops, or special events.
- Enhanced student safety by monitoring visitor access and distributing visitor badges as needed.
- Managed filing system, entered data and completed other clerical tasks.
Medical Assistant
Main Street Family Practice
03.2016 - 08.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs for patients in office
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed phlebotomy tasks efficiently
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Precessed insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant
Malden Family Health Center
01.2013 - 03.2016
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed phlebotomy tasks
- Completed clinical procedures and gathered patient data for interpretation by physician.
Medical Assistant
Pediatric Associates Of Medford
09.2005 - 11.2012
- Administered vaccinations and medications for timely delivery of essential treatments.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Enhanced teamwork by providing support to colleagues during busy periods or staff shortages.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured patients'' privacy was protected through careful handling of confidential information according to HIPAA guidelines.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Clinical Assistant
Children's Hospital Of Boston
08.2002 - 09.2005
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
Medical Assistant, Internal Medicine
Dr. Robert Committo
06.1999 - 10.2001
- Exhibited adaptability by adjusting quickly to changes in daily schedules or patient needs while maintaining high-quality care.
- Enhanced patient care by accurately recording medical histories and vital signs, as well as updating charts.
- Contributed to a welcoming clinic environment by providing compassionate care and empathetic listening to patients during their visits.
- Promoted a supportive work environment by collaborating closely with administrative staff, nurses, and physicians to ensure smooth operational flow.
- Increased clinic efficiency by expertly administering injections, drawing blood samples, and performing EKGs under physician supervision.
- Streamlined office operations by maintaining organized records of lab results, medications, and diagnostic tests.
- Maintained compliance with healthcare regulations by strictly adhering to HIPAA guidelines when handling sensitive patient information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled appointments, registered patients
Medical Assistant
Family Care Center
06.1996 - 06.1999
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
Education
No Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL12.2012
Associate of Science - Medical Assisting
Fisher College
Boston, MA06.1996
Skills
- Filing systems
- Confidentiality and Data Protection
- Document Preparation
- Policy Enforcement
- Calendar Management
- Meeting planning
- Multitasking and Time Management
- Critical Thinking
- Excel spreadsheets
- Administrative Support
Timeline
Take-Out Server
Main Street Grille And Taphouse
08.2023 - Current
School Administrative Assistant
Northeast Metro Tech High School
08.2022 - 10.2023
Medical Assistant
Main Street Family Practice
03.2016 - 08.2022
Medical Assistant
Malden Family Health Center
01.2013 - 03.2016
Medical Assistant
Pediatric Associates Of Medford
09.2005 - 11.2012
Clinical Assistant
Children's Hospital Of Boston
08.2002 - 09.2005
Medical Assistant, Internal Medicine
Dr. Robert Committo
06.1999 - 10.2001
Medical Assistant
Family Care Center
06.1996 - 06.1999
No Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Associate of Science - Medical Assisting
Fisher College
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