Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Fran GODSEY

Brownsboro,AL

Summary

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Phone Operator

Walmart
03.2008 - 06.2008
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.

Childcare Provider

Sonshine Daycare
02.2006 - 11.2006
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.

Education

GED -

Western Hills High School
Fort Worth, TX
02.2003

Skills

  • Data Entry
  • Telephone Etiquette
  • Empathy and patience
  • Appointment Scheduling
  • Social Perceptiveness
  • Information assistance
  • Building rapport
  • Records Management
  • Call distribution
  • Excellent Phone Demeanor
  • Typing Skills
  • Computer Skills
  • Flexible Schedule
  • Telecommunications
  • Client Service
  • Paging Systems
  • Follow-up skills
  • Schedule Coordination
  • Telephone reception
  • Search directories
  • Customer Service
  • Attention to Detail
  • Critical Thinking
  • Team Collaboration
  • Customer Needs Assessment
  • Active Listening
  • Decision-Making
  • Emergency Situation Response
  • Relationship Building
  • Database Research
  • Caller Assistance
  • Customer database management
  • Problem Research and Resolution

Additional Information

I have been a stay at home mom for the past 17 years. All of my children are in school and I would like to start a career on my own now. I am excellent at customer service and I have excellent computer skills. I am eager to learn and a team player. I have helped my husband run multiple sports teams as well and I am very good at multitasking and staying organized.

Timeline

Phone Operator

Walmart
03.2008 - 06.2008

Childcare Provider

Sonshine Daycare
02.2006 - 11.2006

GED -

Western Hills High School

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Fran GODSEY