Fran Hober
Medina
Summary
Part-time professional with over 40 years of experience in healthcare and retail sectors. Proven expertise in healthcare management, program development, and operations planning, with a strong focus on budget control and performance improvement. Demonstrated success in business ownership and delivering exceptional customer service. Highly adaptable with a strong work ethic and ability to master new skills independently.
Overview
43
43
years of professional experience
Work History
Accreditation Professional (PRN)
Cleveland Clinic Main Campus
05.2021 - 01.2025
- Surveyed Main Campus hospital units and Family Health Centers to for regulatory compliance to The Joint Commission and CMS standards.
- Facilitated 3 6-week Quality and Patient Safety Courses for Emeritus. Sessions were open to national and international participants.
Sr. Director Quality Reform and Reporting – retired
Cleveland Clinic Health System
08.2015 - 01.2021
- Interpreted annual CMS regulations for required quality reporting impacting hospital & physician finances.
- Prepared and provided educational presentations to key administrative and physician leadership groups regarding quality reporting requirements, outcomes and impact.
- Worked with an external consultant to implement Cleveland Clinic’s federally approved Patient Safety Organization.
- Collected and submitted quality measures for the Ambulatory Physician Quality Reporting Program.
- Participated in the triennial Joint Commission Accreditation Surveys for hospitals in Northeast Ohio.
Director Quality Management Department
Cleveland Clinic Medina Hospital
08.2009 - 08.2015
- Provided leadership for the hospital’s accreditation, infection prevention, quality improvement, quality reporting, tumor registry and medical staff peer review programs.
- Successfully passed The Joint Commission Triennial surveys, the Ohio Department of Health specialty surveys and tumor registry certifications.
- Facilitated several key hospital and physician committees.
- Reported quality outcomes to the hospital Board of Directors on a quarterly basis.
- Successfully facilitated the change from manual to digital quality measurement reporting both internally and to the required regulatory bodies.
Quality Improvement Project Leader
Ohio KePRO Cleveland
11.2006 - 08.2009
- Facilitated stakeholder meetings to gather input and align project goals.
- Developed training materials for staff on new operational procedures.
- Developed project plans and timelines to ensure successful completion of projects.
Quality Improvement Coordinator
Medina General Hospital
11.2003 - 11.2006
- Coordinated quality improvement initiatives across departments and staff at the hospital.
- Developed training materials for staff on quality assurance practices and procedures.
- Analyzed data to identify trends and areas for improvement in patient outcomes.
- Collaborated with multidisciplinary teams to implement best practices in healthcare delivery.
Owner / Manager / Staff
Devco Feed Supply & Tack
Medina
07.2002 - 07.2004
- Managed daily operations of feed supply and tack business.
- Developed relationships with suppliers and local farmers for product sourcing.
- Provided customer service support and product recommendations to clients.
- Oversaw inventory management and stock replenishment processes.
Director of Quality and Care Management
Massillon Community Hospital
Massillon
04.1994 - 11.2002
- Developed quality assurance programs for patient care and safety standards.
- Led teams in implementing process improvements across hospital departments.
- Facilitated training sessions on best practices for clinical staff.
- Collaborated with management to establish quality improvement initiatives.
Area Manager, Quality & Resource Management Department
Kaiser Permanente, Ohio Region
Cleveland
01.1991 - 04.1994
- Developed training programs for staff to enhance skills and improve performance.
- Conducted regular performance evaluations to identify areas for improvement among staff.
- Implemented operational policies to streamline workflows and improve efficiency across teams.
Director of Medical Staff Services and Quality Assurance
Deaconess Hospital
Cincinnati
06.1988 - 01.1991
- Collaborated with department heads to align goals with hospital mission.
- Developed policies and procedures to enhance compliance and safety standards.
- Directed quality improvement projects focused on patient outcomes and satisfaction.
Owner of a Desktop Publishing Company
Cincinnati
11.1987 - 06.1988
- Developed and implemented strategic plans for business growth and sustainability.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
Director of Clinical Management and Quality Assurance
Archbishop Bergan Mercy Hospital
Omaha
01.1982 - 06.1987
- Developed strategic initiatives to enhance hospital performance and patient satisfaction.
- Collaborated with medical staff to improve clinical protocols and standards of care.
- Recruited, trained, supervised, evaluated and mentored staff members.
Education
Executive Master of Business Administration - Healthcare
Baldwin-Wallace University
Berea, OhioMaster’s Degree - Public Administration Curriculum
University of Nebraska At Omaha
Bachelor of Science Degree - Medical Record Science (Health Information Management)
College of Saint Mary
Omaha, NESkills
- Project management
- Data analysis
- Quality reporting
- Stakeholder engagement
- Effective communication
- Script review and revision
- Microsoft Office
- Time management
- Customer relationship management
Community Service
- Former member of the Hattie Larlham Foundation Board and the Hattie Larlham Foundation Board Strategic Planning Committee.
- Founding member of the Northwest Lions Club chapter in Stark County.
- Currently volunteering with Feeding Medina County.
- Currently volunteering with Project Learn – staff the Medina Bookstore and mentor an ESL student from Columbia.
Timeline
Accreditation Professional (PRN)
Cleveland Clinic Main Campus
05.2021 - 01.2025
Sr. Director Quality Reform and Reporting – retired
Cleveland Clinic Health System
08.2015 - 01.2021
Director Quality Management Department
Cleveland Clinic Medina Hospital
08.2009 - 08.2015
Quality Improvement Project Leader
Ohio KePRO Cleveland
11.2006 - 08.2009
Quality Improvement Coordinator
Medina General Hospital
11.2003 - 11.2006
Owner / Manager / Staff
Devco Feed Supply & Tack
07.2002 - 07.2004
Director of Quality and Care Management
Massillon Community Hospital
04.1994 - 11.2002
Area Manager, Quality & Resource Management Department
Kaiser Permanente, Ohio Region
01.1991 - 04.1994
Director of Medical Staff Services and Quality Assurance
Deaconess Hospital
06.1988 - 01.1991
Owner of a Desktop Publishing Company
11.1987 - 06.1988
Director of Clinical Management and Quality Assurance
Archbishop Bergan Mercy Hospital
01.1982 - 06.1987
Executive Master of Business Administration - Healthcare
Baldwin-Wallace University
Master’s Degree - Public Administration Curriculum
University of Nebraska At Omaha
Bachelor of Science Degree - Medical Record Science (Health Information Management)
College of Saint Mary
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