Fran Houston-Smith

• Meet with clients to ensure safety and address concerns
• Offer professional photo shoots to clients and pet
• Arrange feeding schedules
• Administer medications as required
• Train pets with behavioral challenges
• Schedule, confirm and attend vet appointments
• Give animals proper attention to promote safe environment in owner's absence
• Exercise animals regularly with walks and exciting play activities
• Communicate professionally with pet owners via phone, email and text
• Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick

• Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers
• Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner
• Utilized reservation software proficiently to manage bookings and track important guest details accurately
• Maintained up-to-date knowledge of hotel policies, procedures, events, promotions, ensuring accurate information was communicated to guests
• Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods
• Streamlined check-in and check-out processes for increased efficiency and improved guest experience
• Processed payments accurately, balancing cash drawer at the end of each shift
• Collected room deposits, fees, and payments
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills

• Top sales in memberships and spa enhancements among front desk staff
• Schedule/reschedule/confirm and cancel appointments
• Open & Close clinic
• Contact clients to discuss billing discrepancies
• Promoting the value of total body care by educating clients on new and expanded services, as well as leading retail skin care products (Jan Marini, Obaji, Murad, Proactiv etc)
• Gain retention through outreach via phone and email to current members

• Open & close clinic/Cover as needed on or off main campus (2nd site, Faulkner hospital)
• Schedule follow-up appointments for patients including voided trials, urine cultures, PSA's etc
• Research Doctor's last notes or OP notes for patient upcoming appointments
• Prepare and organize Patient charts daily w/ Physician specific questionnaires (fertility, UTI etc.)
• Direct patients and obtain urine specimens
• Senior Practice Assistant duties as well including moving/confirming patients on Physician Assistant Bump List
• Knowledge of basic urological tests, procedures and diagnoses

• Maintain a 90% or better in DSW rewards sign-ups
• Asses markdown prices of merchandise utilizing an RF scanner, label, properly tag and store accordingly
• Review store goals and promotions daily for maximum sales
• Manage customer service POS for exchanges and returns, place in-store orders & complete in-store pick up
• Use an array of payment methods including: gift cards, merchandise credit, credit card, debit, cash, certificates and promotional discount codes when processing transactions
• Replace case-talkers, keep shoes at a certain standard & assist customers

• Recommend, select, and help locate merchandise based on customer needs and desires and prepare sales slips or sales contracts
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Maintain records related to sales, inventory stock and requisition of new stock
• Place special orders or call other stores to find desired items

• Schedule new, follow-up, same day, recurring and annual appointments when requested with internal & external offices/facilities
• Operate office equipment, such as voice mail messaging systems, and process referrals, obtain prior authorizations, surgical scheduling, confirmation calls,
• Register patients into system and navigate EHR/EMR systems
• ICD-9/ICD-10 knowledge word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies, verify insurance eligibility, process medical referrals and prior authorizations
• Help arrange transportation for all patients to all appointments such as Physical Therapy, Dental, Endoscopy, Internal Medicine, OB/GYN, Audiology etc

• Knowledge of HMOs, managed care and other third party insurers
• Schedule and confirm consultations, MRIs, Ct Scans etc
• Daily communication with all medical personnel
• Escort and direct patients as needed to medical offices, prepare for exams, print labels and/or appropriate documentation for staff
• Request lab results, order lab tests, eye exams, x-rays, dental records, research make & model information for metal implants
• Have case reports and operative notes handy for clinical staff to further assistant patient
• Performs all check-in and check-out functions