Fran Nixon
Wilmington,NC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
Supply Inventory Manager
Carmax
Carrollton, Georgia
12.2024 - 02.2026
- Managed inventory levels to ensure product availability and minimize overstock.
- Implemented inventory tracking systems to streamline stock management processes.
- Conducted regular audits to maintain accuracy in inventory records and reporting.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Identified discrepancies between physical counts and computer records; investigated causes and implemented corrective actions.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Collaborated with purchasing teams to forecast demand and adjust stock accordingly.
- Maintained relationships with vendors to ensure timely delivery of products and supplies.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
- Coordinated stock movement and organization within warehouse to enhance operational efficiency.
- Monitored inventories on computer to generate accurate reports.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Trained staff on proper inventory handling and safety procedures in the workplace.
- Led team of inventory employees to receive and record new stock.
- Participated in annual physical inventories conducted at multiple locations.
- Addressed escalated delivery issues by coordinating with relevant teams to find solutions.
Manager
Rite Aid
Virginia Beach, VA
11.2022 - 12.2025
- Managed daily operations and workflow for pharmacy and retail staff.
- Oversaw inventory management and stock replenishment to ensure product availability and reduce stockouts.
- Trained and developed team members on customer service standards.
- Implemented store policies to enhance compliance and operational efficiency.
- Coordinated promotional events to enhance customer engagement and increase sales.
- Conducted regular performance evaluations for team members.
- Maintained a clean, organized, and safe store environment for customers.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Streamlined communication channels, improving information flow and decision-making speed.
- Developed and implemented strategic plans that aligned with company objectives and supported overall business growth.
Office Manager/HR Generalist
Chick-fil-A
Virginia Beach, VA
05.2020 - 06.2022
- Managed daily operations and team scheduling to ensure smooth workflow.
- Coordinated inventory management and supply orders for restaurant needs.
- Trained new staff on company policies and customer service standards to enhance team readiness and service quality.
- Assisted in developing promotional materials for community events and outreach.
- Oversaw cash handling procedures to maintain financial integrity.
- Facilitated communication between team members and upper management regularly.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented office policies and procedures.
- Coordinated office functions and activities to enhance employee productivity.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Assisted in recruiting, onboarding and training new employees.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Recruited, interviewed and selected employees to fill vacant roles.
- Administered payroll processing and benefits enrollment for employees.
- Resolved employee inquiries regarding policies, procedures, and benefits.
- Collaborated with management to address employee relations issues effectively.
- Assisted in implementing company-wide initiatives to foster positive workplace culture and employee engagement.
- Maintained accurate employee records in HR information systems.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Conducted background checks, reference checks and employment verification.
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Conducted employee hiring and exit interviews.
Client Data Specialist & Switchboard Operator
Modivcare/Arise Professionals
Remote
01.2021 - 01.2022
- Maintained data integrity through regular audits and quality checks.
- Audited data regularly to guarantee data integrity and quality.
- Collaborated with cross-functional teams to optimize data management procedures.
- Troubleshot data-related issues to streamline operational workflows.
- Updated and maintained client information in electronic health records system.
- Inputted patient data into the electronic health record system.
- Verified insurance information prior to appointment booking.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Scheduled appointments for clients using advanced scheduling software.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Managed multiple calendars to avoid scheduling conflicts and ensure availability.
- Coordinated with healthcare providers to optimize patient scheduling efficiency.
- Communicated appointment details clearly to enhance client understanding and satisfaction.
- Performed follow up calls to confirm scheduled appointments.
- Provided clear instructions to patients regarding their upcoming visits.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Operated multi-line switchboard to direct incoming calls efficiently.
- Assisted clients by providing information and addressing inquiries promptly.
- Provided excellent customer service by demonstrating professionalism and courtesy.
- Handled confidential information with discretion and professionalism.
- Resolved customer complaints in a professional manner.
- Served as a liaison between patients and healthcare providers for communication purposes.
Office Manager/Onboarding Specialist
DoorDash
Virginia Beach, VA
06.2019 - 01.2021
- Onboarded qualified applicants, conducted orientation classes, and tracked new driver performance during first week.
- Facilitated onboarding for applicants and oversaw office operations to ensure smooth daily functions.
- Managed clerical tasks including filing, correspondence control, and supplies monitoring in the office manager role.
- Screened Driver's Records and background checks to determine eligibility for employment based on company standards.
Education
Associate - Early Childhood Education
Florence-Darlington Technical College
Florence, SC01-2013
High school diploma -
Mullins High School
Mullins, SC01-2009
Skills
- Supply management
- Data integrity assurance
- Compliance knowledge
- Vendor negotiation
- Data management systems
- Payroll and budgeting
- Project management
- Staff hiring
- Staff training and development
- Employee training
- Administrative support
- Office management
- Scheduling and calendar management
- Expense reporting
- Account reconciliation
- Effective communication
- Oral/written communication
- Time management
- Problem solving
- Conflict resolution
Customer service
- Relationship building
- Human resources
- Account reconciliation
- Scheduling and calendar management
Additional Information - Skills Abilities
- Adaptable
- Team-player
- Well Spoken
- Motivated
- Positive
- Focused
- Multi-tasker
- Reliable
- Organized
- Tech savvy
- Goal Driven
- Passionate
- Fast Learner
- Dedicated
- Professional
Personal Information
Authorized To Work: US
Timeline
Supply Inventory Manager
Carmax
12.2024 - 02.2026
Manager
Rite Aid
11.2022 - 12.2025
Client Data Specialist & Switchboard Operator
Modivcare/Arise Professionals
01.2021 - 01.2022
Office Manager/HR Generalist
Chick-fil-A
05.2020 - 06.2022
Office Manager/Onboarding Specialist
DoorDash
06.2019 - 01.2021
Associate - Early Childhood Education
Florence-Darlington Technical College
High school diploma -
Mullins High School