Summary
Overview
Work History
Education
Skills
Timeline
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Franai Sifer

Yonkers,New York

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

28
28
years of professional experience

Work History

Sales Associate

Manhattan Beer Distributors
04.2000 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Restaurant Manager

Larchmont Oyster House
02.1998 - 01.2000
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Bartender

Marrriott
01.1988 - 01.1998
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Education

High School Diploma -

George Washington High School
Manhattan, NY
01.1974

Skills

  • Order Processing
  • Customer Needs Assessment
  • Promotional Support
  • Contract Preparation
  • Upselling
  • Inventory Control
  • POS System Operation
  • Product Promotions
  • Exceptional Customer Service
  • Point of Sale Operation
  • Merchandising Understanding
  • Reliable and Punctual

Timeline

Sales Associate

Manhattan Beer Distributors
04.2000 - 01.2016

Restaurant Manager

Larchmont Oyster House
02.1998 - 01.2000

Bartender

Marrriott
01.1988 - 01.1998

High School Diploma -

George Washington High School

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Franai Sifer