Franc Marku

-Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

-Remained calm and professional in stressful circumstances and effectively diffused tense situations.

-Answered inbound calls, chats and emails to facilitate customer service.

-Developed strong customer relationships to encourage repeat business.

-Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

-Asked probing questions to determine service needs and accurately input information into electronic systems.

-Established relationships with existing customers to promote new product or service opportunities.

-Utilized broad knowledge to recommend solutions to potential customers.

-Guided clients through loan application initiation and filing.

-Assessed assets, income and debts to determine client financial standing and liability risk.

-Collaborated with external contacts such as realtors and internal teammates to progress and close transactions.

-Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.

-Educated customers on variety of loan products and available credit options to promote valuable decision-making.

-Completed routine inspections of components and products to fulfill quality assurance requirements.

-Monitored completed work and provided feedback to improve team member performance.

-Collaborated with the development team to produce a solution for low credit clients

-Verified aspects of integration testing, functional testing and regression testing

-Created test results and tested summary deliverables to enable production implementation readiness

-Transferred written information into databases to maintain consistent, accurate client records and project details.

-Entered data into spreadsheets, documents and databases with high accuracy rate.

-Negotiated loan terms and conditions with customers.

-Guided clients through loan application initiation and filing.

-Gathered information such as borrower credit reports and other information to pre-qualify clients and offer pricing information.

-Finding net benefit for clients

-Provided expert financial advice on mortgage loans

-Test multiple systems in place to ensure a streamline process

-JIra testing

-Managed a CRM database with high level of confidentiality

-Performed test cases on company CRM and desktop underwriting software

-Find right car for customer

-Knowledge of all cars on lot

-Part time social media(taking pictures/blog post)

-Calling/following up with customers

-General help for sales rep(CVRing or getting RO)

-Demonstrating vehicles to customers

-Close the customer on a car

-Gather paperwork, insurance, etc

-Testing different website/systems to improve quality

-Designed and updated test cases to complete consistent manual tests.

Responsibility

-Order specific cars to improve sales

-Full detail inside and out of vehicles for sale

-Manage New and Used Car inventory by stocking in vehicles and continuously merchandise inventory on the lot

-Organize vehicles being taken to the auction

Responsibility

-Train and supervise staff

-Ensure all food safety procedures are strictly adhered to according to sanitary regulations

-Work closely with management to meet revenue objectives

-Maintain safe working conditions

-Assure inventory levels to make sure product availability, and order products as necessary

-Implement appropriate strategies to resolve adverse trends and improve sales

-Manage Social Media accounts

-Design/Test Website