Franca Estes
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Patient Navigator
Powerback Rehabilitation
02.2024 - Current
- Manages the centralized referrals that are received from business partners and community sources.
- Ensures an immediate response to phone, fax and email inquiries and referrals.
- Enter demographic information, initiate verification of benefits and/or authorization process.
- Initiates scheduling process for the referral when appropriate.
- Provided excellent customer service to patients and medical staff.
- Communicates with physician offices to obtain orders for rehab services and secure physician signatures on required documents for the medical record.
- Uploads/adds relevant documents to the medical record through designated processes.
- Provided excellent customer service to patients and medical staff.
Rehab Office Coordinator
Genesis Rehab Services / Powerback Rehab
07.2018 - 02.2024
- Assign & print daily therapist schedules
- Write and send orders to doctors
- Collect insurance information/intake data to the ROX system
- Faxing evaluations and recertification's to doctor's office for signature
- Image documents as they are returned from doctor's office using scanner and uploading the documents to the RIMR
- Ensure all documents are filled out properly according to Medicare
- Create patient charts
- Check patient's frequency for therapy, documents due and multi-discipline overlap
- Contact patient regarding schedule changes
- Design and instruct weekly exercise classes for Seniors (2x a week for 30 minutes)
- Assist with patient care as requested and needed such as patient transport to and from room, follow therapist/patient with wheelchair during ambulatory training, set up and clean up mat table
- Answer and direct incoming calls, traveled to other facilities (3x a week to do the above tasks)
Education
Associate of Arts - Medical Administrations
Goldey-Beacom College
Wilmington, DE06.1987
Skills
- Possess over 15 years of professional experience in customer service and front desk
- Quick learner who employs "One Team One Mission" concept
- In-Depth knowledge of Religious Education (PSR) and all related activities
- Knowledge of medical terminology, transcription, office procedures and ethics, ICD coding and insurance billing verification
- Possess excellent verbal and written communication skills, excellent organizational and managerial skills
- Knowledge of office equipment, basic Microsoft office applications, Telephone systems
- Positive attitude with the capability to handle all customers/patients with care and concern
- Goal oriented and ability to accomplish tasks on budget and timeline
- Experienced in traveling and working in both the United States and overseas
Phone
1-772-877-3670, 1-443-206-3837
Timeline
Patient Navigator
Powerback Rehabilitation
02.2024 - Current
Rehab Office Coordinator
Genesis Rehab Services / Powerback Rehab
07.2018 - 02.2024
Associate of Arts - Medical Administrations
Goldey-Beacom College
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