Franca Napolitano
Tomball,TX
Summary
Dynamic and results-driven professional with extensive experience in logistics, customer service, sales, and administrative support. Proven ability to manage both land and sea freight operations, with a strong background in problem-solving, data entry, financial processes, and cross-functional collaboration. Fluent in both English and Spanish, with demonstrated proficiency in QuickBooks and advanced computer skills. Adaptable and highly organized, with a commitment to continuous learning and success in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Laboratory Technician
NWDLS North Water District Laboratory Services, Inc.
01.2024 - Current
- Conduct sample analysis following approved test methods and SOPs
- Prepare standard solutions and reagents for laboratory testing
- Collaborate with the Department Supervisor and Lab Manager to ensure accuracy and timeliness in reporting results
Administrative Assistant & Customer Service
Venespacio LLC
Spring, USA
08.2011 - Current
- Manage all administrative processes, including planning, organizing, directing, and controlling daily operations
- Oversee accounts payable processing, billing, and credit card entries using QuickBooks
- Provide excellent customer service and maintain positive client relationships
- Handle office communications, documentation, and ensure smooth workflow
Warehouse and Office Intern
Owens Illinois de Venezuela
01.2003 - 08.2011
- Assisted in the design and implementation of warehouse operations and barcode systems
- Worked on improving operating systems and business processes
Education
Bachelor's Degree - Business Administration, Specialization in Logistics
UNITEC Venezuela
01.2004
Skills
- Bilingual: Spanish and English
- Customer Service Excellence
- QuickBooks Skills (Accounts Payable, Billing, Financial Processing)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong Problem Solving and Analytical Abilities
- Adaptable to New Environments and Quick Learner
- Multitasking and Time Management
- QuickBooks (Accounts Payable, Billing, Financial Reporting)
- Internet and Digital Communication Tools
- Windows 7 and higher
Timeline
Laboratory Technician
NWDLS North Water District Laboratory Services, Inc.
01.2024 - Current
Administrative Assistant & Customer Service
Venespacio LLC
08.2011 - Current
Warehouse and Office Intern
Owens Illinois de Venezuela
01.2003 - 08.2011
Bachelor's Degree - Business Administration, Specialization in Logistics
UNITEC Venezuela
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