Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Francelee Choute

Port Saint Lucie,FL

Summary

I am always willing to help fellow team members. I am flexible with the needs of my employer. I like to grow in my position and learn new positions to better my career. I love the medical field (hospital setting). My plan is to retire in this field.

Overview

27
27
years of professional experience
1
1
Certification

Work History

EVS Technician

Cleveland Clinic Florida
12.2023 - Current
  • Performed regular equipment maintenance and reported problems to supervisor.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
  • Supervised supplies in inventory and submitted reorder requests.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
  • Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
  • Contributed to effective communication among team members by participating in regular meetings and training sessions.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Paid attention to detail while completing assignments.
  • Delivered services to customer locations within specific timeframes.
  • Excellent communication skills, both verbal and written.
  • Demonstrated leadership skills in managing projects from concept to completion.

Paper Route Carrier

Treasure Coast Newspapers
03.2006 - Current
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Maintained professional relationships with clients through courteous communication and prompt resolution of any issues that arose.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Distributed papers in various weather conditions during early morning.
  • Assembled and bagged newspapers prior to delivery.
  • Upheld company standards for safety and professionalism while on duty, contributing to a positive reputation within the community.
  • Ensured accurate distribution of newspapers by verifying addresses and cross-referencing with subscriber lists.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Boosted subscription rates through active promotion of special offers and referral incentives during interactions with customers.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Responded promptly and professionally to any inquiries from customers, either in person or via telephone calls, resulting in a high level of customer satisfaction.
  • Operated delivery vehicles safely and efficiently.
  • Demonstrated strong attention to detail while assembling newspaper bundles, ensuring correct insertion of advertisements and supplements as required.
  • Improved customer satisfaction by consistently delivering newspapers on time and in good condition.
  • Collaborated with team members to cover additional routes when needed, ensuring timely newspaper delivery for all subscribers.
  • Reduced missed deliveries by promptly addressing customer complaints and making necessary adjustments to the delivery process.
  • Developed strong customer base through efficient and reliable service.
  • Resolved delivery complaints and escalated complex issues to management.
  • Advised customers on changes to delivery, cancellation and subscription policies.
  • Drove safely and legally for professional, responsible delivery services.
  • Achieved high levels of reliability by consistently showing up on time and prepared for work each day, even during inclement weather conditions or high-traffic periods.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Managed time effectively by prioritizing tasks and maintaining an organized work schedule, ensuring the timely completion of all assigned responsibilities.
  • Improved speed of delivery by creatively rerouting for completion in [Number] minutes.
  • Delivered orders to customers to drive full satisfaction.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.

Server

Brenitty Assisted Living Facility
02.2022 - 12.2023
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Served food and beverages promptly with focused attention to customer needs.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Processed orders and sent to kitchen employees for preparation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked effectively in fast-paced environments.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Delivered services to customer locations within specific timeframes.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Home Health Aid /Certified Medical Assistant

Life Care Center
04.2007 - 03.2010
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Measured patient pulse oximetry.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared and administered medications to alleviate patient symptoms.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Delivered services to customer locations within specific timeframes.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.

CNA

Norrell Healthcare
07.1997 - 01.2000
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted disabled clients to support independence and well-being.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Transported clients for medical and personal outings.
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Education

Medical Assistant -

Med Vance
Stuart, FL
08.2009

High School Diploma -

B.O.C.E.S
Bellport, NY
06.1999

Skills

  • Strong Work Ethic
  • Reliability and punctuality
  • Team Collaboration
  • Healthcare facility standards
  • Cleaning Protocols
  • Patient room cleaning
  • Productivity and Time Management
  • Checklists and Recordkeeping
  • Administrative Support
  • Flexible Schedule
  • Safety Standards and Protocols
  • Flexible and Adaptable
  • Excellent Communication
  • Customer Relations
  • Multitasking Abilities
  • Written Communication
  • Organization and Time Management
  • Organizational Skills
  • Verbal Communication
  • Calm Under Pressure
  • Problem-Solving
  • Organization

Certification

  • Licensed [Job Title] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Timeline

EVS Technician

Cleveland Clinic Florida
12.2023 - Current

Server

Brenitty Assisted Living Facility
02.2022 - 12.2023

Home Health Aid /Certified Medical Assistant

Life Care Center
04.2007 - 03.2010

Paper Route Carrier

Treasure Coast Newspapers
03.2006 - Current

CNA

Norrell Healthcare
07.1997 - 01.2000

Medical Assistant -

Med Vance

High School Diploma -

B.O.C.E.S

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Francelee Choute