FRANCELI ESPINO-REYNOSO
Sprouts Farmers Market
Kyle,TX
2
Languages
8
years of professional experience
Dedicated customer service professional with 7+ years of experience building positive customer relationships and resolving questions and concerns in fast paced environment. Experienced in cash handling, refunds, POS systems, customer support. Bilingual in English and Spanish, with strong communication, attention to detail, and problem-solving skills. Looking to apply my customer service background to provide exceptional support and service within the insurance industry.
Work History
Team Member
6 Years- Provided welcoming, professional customer service and assisted guests with questions, product needs, and general store support.
- Handled refunds and customer concerns with patience, professionalism, and a solutions-focused approach.
- Resolved refunds and customer concerns with professionalism and a focus on solutions, enhancing overall customer satisfaction.
- Supported curbside and deli operations, ensuring cleanliness and organization while delivering efficient service during peak periods.
- Helped keep production and daily tasks on track and worked collaboratively with team members to meet store needs.
- Trained new employees on procedures and customer service expectations, contributing to smoother onboarding and consistent service standards.
- Facilitated a positive shopping experience for customers through attentive service.
- Managed cash and card payments while ensuring accuracy and customer satisfaction.
- Coordinated curbside service to ensure timely order fulfillment for customers.
- Supported deli team in food preparation and customer service tasks.
Team Member
2 Years- Provided friendly, efficient service, helping guests find solutions and enhancing customer experience.
- Operated Managed point-of-sale transactions efficiently systems and handled cash transactions accurately while following company procedures.
- Addressed customer questions, returns, and service needs, maintaining professionalism in high-volume environment.
- Collaborated with team members to organize operations and improve guest satisfaction.
- Facilitated positive interactions to enhance customer satisfaction
- POS
- Processed cash transactions securely and accurately
Education
High School Diploma
Skills
POS & Transaction Processing
Cash Handling & Accuracy
Returns processing
Inventory Management
Employee Training
Collaborative teamwork
Customer relationship management
Fast-Paced Work Environments
Organizational skills
Conflict resolution
Bilingual: English & Spanish
ADDITIONAL STRENGTHS
- Dependable
- Professional communication
- Quick learner
- Team-oriented
- Organized
- Clean and detail-focused
- Comfortable assisting diverse customers
- Strong work ethic
Languages
English
Spanish
Timeline
Team Member
Sprouts Farmers Market
01.2020 - 01.2026Read More
Team Member
Target
01.2018 - 01.2020Read More
Crockett High School
High School Diploma
Read More