Franceli Gonzalez
Nocona,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
18
18
years of professional experience
Work History
General Quality Inspector
Safran Seats USA
07.2021 - Current
- Worked with specific team members to rectify production issues and maintain high-quality final products.
- Identified and helped resolve non-conforming product issues.
- Utilized gauges, tools, and equipment to complete in-depth assessments.
- Performed daily visual inspections to root out tolerance and compliance issues.
Quality Assurance
Safran Seats USA
08.2015 - 10.2020
- Directed day-to-day quality assurance department activities, with team members to facilitate effective communication and coordination.
- Enforced compliance and performed internal audits related to product quality and operational activities.
Quality Assurance Lead
Zodiac Seats US
05.2013 - 08.2015
- Communicated directly with QA team to resolve user-reported problems and questions.
- Analyzed quality threshold metrics to compile QMS reports.
- Created requirements for milestones and monitored the completion of tasks for QA team.
- Coached and motivated a four-person QA team to develop competencies
Production Assembler
Weber Aircraft
05.2007 - 05.2009
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Reviewed and verified all work was in compliance and reviewed blue print drawings prior to assembling complex components to better understand assignments.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Verified part numbers and placed parts in appropriate shipping containers.
Sales Associate
Walmart Connection Center
08.2005 - 05.2007
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced Wireless product presentation and promotional material displays.
- Processed product returns and assisted customers with other selections.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained records related to sales, returns and inventory availability.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Associate of Arts -
North Central Texas College
Gainesville, TX05.2022
High School Diploma -
Nocona High School
Nocona05.2005
Skills
- Decision Making
- Critical Thinking
- Documentation and Recordkeeping
- Blueprint Reading
- Attention to Detail
- Spreadsheet Tracking
- Knowledgeable in Microsoft Office including Word, Excel, and Power Point
- Customer Consulting
- Training Development Aptitude
- Quality Control
- Conflict Resolution
- Calm and Professional Under Pressure
- Customer Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
General Quality Inspector
Safran Seats USA
07.2021 - Current
Quality Assurance
Safran Seats USA
08.2015 - 10.2020
Quality Assurance Lead
Zodiac Seats US
05.2013 - 08.2015
Production Assembler
Weber Aircraft
05.2007 - 05.2009
Sales Associate
Walmart Connection Center
08.2005 - 05.2007
Associate of Arts -
North Central Texas College
High School Diploma -
Nocona High School
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