Francelis Martinez
El Paso,TX
Summary
Quality-focused Broker representative experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Broker Service Representative
Salcedo Customs International
Socorro, TX
04.2023 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Checked source documents against entered data to ensure accuracy.
- Processed customer orders accurately and in a timely manner.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Property Manager
Public Storage
Jersey City, NJ
05.2015 - 03.2021
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Exercised direct supervision over property staff.
- Updated tenant and unit information to keep current in housing database.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Manager
Au Bon Pain
Jersey City, NJ
02.2013 - 03.2015
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Maintained adequate staffing to meet objectives within budget.
- Managed a team of 10 employees
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO11-2023
Skills
- Staff Management
- Contract Negotiation
- Database Management
- Property Management
- Customer service-focused
- Recordkeeping
- Policy Enforcement
- Health Information Systems
- Employee Performance Evaluations
- Effective Communication
- Performance monitoring
- Data Security
- Document processing
Certification
- HIPAA Certified
Languages
Spanish
Full Professional
Accomplishments
- 3.9 GPA (Cumulative)
- 3 time President's list Awardee
- 4 time Dean's list Awardee
References
References available upon request.
Timeline
Broker Service Representative
Salcedo Customs International
04.2023 - Current
Property Manager
Public Storage
05.2015 - 03.2021
Manager
Au Bon Pain
02.2013 - 03.2015
Bachelor of Science - Healthcare Management
Colorado Technical University
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