Francelis Regalado
Socorro ,TX
Summary
Dynamic and results-oriented professional with 7 years of management experience specializing in areas of customer service. Dedicated and driven individual committed to delivering excellence in every aspect of employment. With a solid foundation as a manager, possesses a proven track record of handling financial responsibilities, budgeting, and managing de-escalations to contribute to the growth of employers. Thrives in a fast-paced environment and adept at strategic planning, teamwork, and communication to ensure seamless operations and exceed organizational objectives. Eager to leverage expertise and passion for healthcare to contribute positively to employers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Broker Service Representative
Salcedo Customs International
04.2023 - Current
- Improved client satisfaction by providing exceptional customer service and addressing their inquiries promptly.
- Enhanced operational efficiency by streamlining processes for account opening, maintenance, and closing.
- Ensured regulatory compliance through meticulous documentation and adherence to industry standards.
- Collaborated with internal teams to resolve complex issues, resulting in increased client retention rates.
Property Manager/ Key Trained Professional
Public Storage
06.2017 - 03.2021
- Administered operations to handle needs of more than 1000 tenants across 3000 property units.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained positive tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Manager
Au Bon Pain
02.2016 - 05.2017
- Managed a team of 10 employees.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Barista
Cosi
05.2015 - 01.2016
- Implementing changes while improving and maintaining a great appearance.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Healthcare Management - Healthcare
Colorado Technical University
Colorado Springs, CO11.2023
Hudson County Community College
Jersey City, NJ10.2019
William L Dickinson High School
Jersey City, NJ06.2015
Skills
- Bilingual
- Leadership/ Communication
- Teamwork and Collaboration
- Time Management
- Adaptability
- Budgeting and Financial Analysis
- Quality Improvement
- Healthcare Policy Analysis
Certification
HIPAA Certified
References
- Samantha Winslow, 201.679.3000
- Kassandra Perez, 929.545.3230
Timeline
Broker Service Representative
Salcedo Customs International
04.2023 - Current
Property Manager/ Key Trained Professional
Public Storage
06.2017 - 03.2021
Manager
Au Bon Pain
02.2016 - 05.2017
Barista
Cosi
05.2015 - 01.2016
Healthcare Management - Healthcare
Colorado Technical University
Hudson County Community College
William L Dickinson High School
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