Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Francella Aguilar

Tulsa,OK

Summary

Skilled Software Support Specialist with 3 years of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Software Support Specialist

FORM
06.2022 - Current
  • Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Offering timely and accurate technical support to customers via various channels such as phone, email, chat, or ticketing systems. Troubleshoot and resolve software-related issues reported by users, including installation, configuration, and usage problems.
  • Analyze and diagnose reported issues to determine their root causes. Replicate problems in a controlled environment, research solutions, and work closely with development teams to resolve complex technical issues.

Debt Collector

Florida Power & Light, FPL
03.2019 - 03.2022
  • Collect and maintain case related evidence/case files.
  • Identify, coordinate, validate and conduct investigations involving final bill and written-off collection accounts through database searches.
  • Collect outstanding balances from accounts that are no longer active customers of FPL.
  • Perform collection treatments in order to minimize company's net write-offs.
  • Gather, compile, and maintain information to assist with collection activities.
  • Document status of credit and collection activity.

Education

C - Coding Bootcamp

University of Miami
Miami, FL

Bachelor of Arts - International Relations

Florida International University
Miami, FL
07.2021

Skills

  • Technical Skills: HTML, CSS, JavaScript, GitHub, SQL, Expressjs, Nodejs
  • Technical Proficiency / Adaptability
  • Problem Solving
  • Trilingual: English (Full Professional Proficiency) Spanish (Native - Full Professional Proficiency) French (Limited Working Proficiency)
  • Attention to detail
  • Collaboration and Teamwork

Certification

  • Coding Bootcamp, University of Miami - December 2021 - June 2022

Timeline

Software Support Specialist

FORM
06.2022 - Current

Debt Collector

Florida Power & Light, FPL
03.2019 - 03.2022

C - Coding Bootcamp

University of Miami

Bachelor of Arts - International Relations

Florida International University

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Francella Aguilar