Francelly Ramirez

• Managed cash

registers efficiently, ensuring accurate transactions, balancing drawers daily, and maintained accurate financial records.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
• Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
• Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
• Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
• Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
• Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
• Increased sales by strategically placing merchandise and creating visually appealing displays.
• Implemented loss prevention measures to minimize shrinkage and protect store assets.
• Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
• Reduced out-of-stock instances with diligent monitoring of inventory levels and timely reordering of products.
• Enhanced customer experience by regularly updating in-store promotional materials and signage.
• Completed monthly profit and loss performance reports.
• Reviewed and approved purchase orders and invoices for accuracy and completeness.
• Established and maintained accurate records of purchases, pricing and payment terms.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
• Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
• Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.