Francena Hicks
6712 Hertiage Grand DR,FL
Summary
Dynamic educator with proven strengths in classroom management, lesson planning, and relationship building. Committed to enhancing student engagement through innovative teaching methods and effective communication with parents.
Professional healthcare technician with preparation for this role. Skilled in patient care, medical procedures, and emergency response. Known for strong teamwork, adaptability, and reliability in fast-paced environments. Strong communicator with focus on achieving results and providing high-quality care.
Experienced with emergency patient care, rapid assessment, and first aid procedures. Utilizes effective communication to coordinate with medical staff and provide critical support. Track record of maintaining composure in high-stress situations and ensuring patient safety.
Overview
33
33
years of professional experience
1
1
Certification
1
1
Medical Assisting
Work History
Florida Department of Correction Teacher
Okeechobee Prison
Okeechobee, FL
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Phlebotomy Team Floater lll
Quest Diagnostics
West Palm Beach, FL
02.2021 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Phlebotomy Coordinator
LabCorp
West Palm Beach
05.2017 - 07.2021
- Collaborated with multidisciplinary teams to streamline workflows, enhancing overall efficiency in emergency department operations.
- Coordinated phlebotomy schedules to optimize patient flow and resource allocation.
- Ensured compliance with safety protocols and regulatory standards in blood collection processes.
- Implemented process improvements to enhance efficiency in phlebotomy procedures.
- Trained new staff on best practices for specimen collection and patient interaction.
- Developed educational materials for staff training and patient engagement initiatives.
- Served as liaison between patients, physicians, nurses, laboratory personnel, and other stakeholders within the healthcare system to ensure seamless communication regarding patient care needs.
- Correlated and interpreted data based on technical, instrumental, and physiological conditions.
Medical Assistant Technician
Dr. Frederick King
Miami, FL
02.1997 - 06.2007
- Measured patient spirometry.
- Obtained client medical history, medication information, symptoms, and allergies.
- Provided support during minor surgical procedures by preparing instruments, ensuring sterile conditions were maintained throughout the process.
- Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
- Contributed to efficient clinical operations by performing various medical procedures and assisting with diagnostic tests.
- Collected and documented patient medical information such as blood pressure and weight.
- Trained new staff on clinical protocols, enhancing team performance and service delivery.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant Technician
Dr. Pearl
Hollywood, FL
01.1993 - 02.1997
- Administered patient injections and vaccinations according to established protocols.
- Assisted in the management of medical records and patient data entry for accuracy.
- Coordinated patient scheduling and follow-up appointments, optimizing clinic workflow.
- Educated patients on treatment plans, medications, and preventative care strategies.
- Supported physicians during examinations by preparing necessary instruments and materials.
Education
Master of Science - Management
Strayer University
Lithonia, GA06-2023
High School Diploma -
Christian Cornerstone Correspondences
15938 US Highway 17, Townsend, GA 31331-370604-2002
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Vital signs monitoring
- HIPAA compliance
- IV insertion
- Documentation accuracy
- EKG interpretation
- 12-lead EKG monitoring
- Phlebotomy procedures
- Measuring and monitoring vitals
Certification
- Certified Phlebotomy, Medcerts - One Year
- Medical Assisting Training - Two Years
Timeline
Florida Department of Correction Teacher
Okeechobee Prison
10.2023 - Current
Phlebotomy Team Floater lll
Quest Diagnostics
02.2021 - 08.2022
Phlebotomy Coordinator
LabCorp
05.2017 - 07.2021
Medical Assistant Technician
Dr. Frederick King
02.1997 - 06.2007
Medical Assistant Technician
Dr. Pearl
01.1993 - 02.1997
Master of Science - Management
Strayer University
High School Diploma -
Christian Cornerstone Correspondences