FRANCENE D'ANNA
Bedford
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Proactive and versatile with a dedication to quickly adapting to new challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Check Flight Attendatnt
Psa Airlines
Irving
05.2023 - Current
- Perform proficiency line checks on existing flight attendants and serve as an in-flight instructor for newly hired flight attendants.
- Demonstrate expertise in emergency procedures, first aid, CPR, defibrillation, and oxygen administration.
- Resolve customer complaints efficiently while maintaining professionalism.
- Train new cabin crew members on safety protocols and customer service best practices.
- Maintain a thorough knowledge of airline policies, procedures, and federal aviation regulations.
- Ensure exceptional customer service standards, prioritizing passenger comfort during flights.
Restaurant/Cocktail Server
Overton Hotel
Lubbock
09.2021 - 02.2022
- Assisted in the execution of holiday events and dinners within the conference centers.
- Performed active listening and intense attention to detail to ensure that each guest received great service and was treated with the utmost respect.
- Managed time efficiently by multitasking and delegating tasks during peak restaurant times.
Restaurant Server
Rise
Flower Mound
10.2014 - 08.2021
- Provide a classy, unique casual fine dining experience.
- Practice silent service while using detail-oriented skills to be proactive in anticipating the guest's needs.
- Utilize multitasking skills while serving multiple tables and guest requests throughout each shift.
Office Manager/Assistant Manager
Therapy Partners of North Texas
Flower Mound
01.2018 - 07.2021
- Managed all front office responsibilities, including management of assistant/secondary staff and trainees.
- Kept communication transparent and effective between all business owners, directors, office staff, and physical therapists.
- Contacted potential new patients to schedule an appointment to increase clientele.
- Verified insurance benefits and submit authorizations.
- Answered all incoming calls. Assisted customers with questions or routed calls to appropriate departments when needed.
- Responded to clinic emails from directors, corporate billing office, patients, and potential new hires.
- Scheduled patients, received payments, and money orders.
- Performed monthly inventory checks and submitted payroll inquiries.
Education
Master's Degree - Interdisciplinary Studies: Business, Communications, Restaurant, Hotel, & Institutional Management
Texas Tech University
Lubbock, TX05.2022
Bachelor of Science - Kinesiology
University of North Texas
Denton, TX05.2018
Skills
- Leadership qualities
- Communication skills
- Problem solving
- Adaptability and flexibility
- Teamwork and cooperation
- Interpersonal communications
- Multitasking
- Customer Service
Certification
- Certified on the Fly - Texas Food Handler's Certificate, 09/01/21
- TABC on the Fly - Texas Alcohol Beverage Commission Certificate, 09/01/21
Affiliations
Fitness & Strength Training - Committed to regular strength and endurance training, keeping a disciplined regimen, personal wellness, and growth through active goal setting.
. Travel & Cultural Exploration - Passionate about travel and discovering new cultures. Adaptable and opened minded while traveling across country to learn and explore.
Rock Climbing & Outdoor Adventure - Engage in recreational rock climbing both indoors and outdoors. Involves risk assessment, problem solving, and resilience under pressure.
References
References available upon request.
Timeline
Check Flight Attendatnt
Psa Airlines
05.2023 - Current
Restaurant/Cocktail Server
Overton Hotel
09.2021 - 02.2022
Office Manager/Assistant Manager
Therapy Partners of North Texas
01.2018 - 07.2021
Restaurant Server
Rise
10.2014 - 08.2021
Master's Degree - Interdisciplinary Studies: Business, Communications, Restaurant, Hotel, & Institutional Management
Texas Tech University
Bachelor of Science - Kinesiology
University of North Texas
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