Frances Amato

• Maintained confidentiality of patient data and condition to safeguard health information.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
• Provided support and guidance to patients and families to navigate healthcare systems.
• Organized systems for tracking patient records to improve ease of retrieval.
• Assessed clinical policies and procedures for compliance with changing regulations.
• Built strong relationships with patients and families for optimized care satisfaction.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Communicated with patients, ensuring that medical information was kept private.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Enhanced office productivity by handling high volume of callers per day.
• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Organized and maintained patient chart filing system to promote quick data finding for staff.

Duties include providing escort services for patients, housekeeping, and pass food trays.

• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
• Practiced established infection control methods to reduce risks to patients, families, and medical staff.
• Verified cleanliness and organization of storage areas and carts.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.