Frances Amato
LORIS,SC
Summary
Energetically advanced through roles at McLeod Health and other notable institutions, excelling in document management and fostering positive patient relationships. Mastered work prioritization and confidentiality, significantly enhancing office efficiency. Proven track record in improving patient satisfaction and operational productivity without compromising data security.
Overview
38
38
years of professional experience
Work History
Clerical Associate
McLeod Health Southern Medical Associates
Loris, SC
10.2023 - Current
- Performed receptionist duties such as greeting visitors and answering calls.
- Assisted patients in signing up for My Chart and promoted its use for communication with McLeod Health.
- Completed day-to-day duties accurately and efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained confidentiality of sensitive information and documents.
- Answered and directed phone calls to appropriate staff members.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Answered telephones, directed calls, and took messages.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Managed daily office operations and maintained a clean and efficient workspace.
- Scanned documents into digital format for storage purposes.
Clinical Patient Coordinator
Allegheny Health Network Western Pennsylvania Hosp
Pittsburgh, PA
09.2010 - 03.2022
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Acted as liaison between physicians, staff members, patients, families, and third party payers.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Obtained informed consent and payment documentation from patients and filed in system.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Coordinated patient appointments and maintained appointment schedule.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Pulled patient files and verified insurance before patient's appointment.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Monitored inventory levels of medical supplies and placed orders when necessary.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Clinical Secretary
Western Pennsylvania Hospital
Pittsburgh, PA
07.2003 - 08.2010
- Organized patient records and files in accordance with HIPAA regulations.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Monitored office supplies inventory and placed orders when necessary.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Provided administrative support to physicians, nurses and other medical staff.
- Greeted visitors, determined nature of business, and directed them to the proper destination.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Provided excellent customer service to maintain positive relationships with patients.
- Answered telephones and directed calls to appropriate personnel.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
Support Services Associate
Western Pennsylvania Hospital
Pittsburgh, PA
08.2002 - 07.2003
- Duties include providing escort services for patients, housekeeping, and pass food trays.
Environmental Services Housekeeper
St.Francis Medical Center
Pittsburgh, PA
10.1986 - 07.2002
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Emptied trash cans and replaced liners as needed.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Kept business entrances clean, tidy and professional in appearance.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Maintained cleaning equipment in a clean and orderly fashion.
- Used ladders to reach high ceilings and walls for dusting purposes.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Serviced, cleaned and restocked restrooms.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Dusted furniture, pictures, window sills and other surfaces.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Vacuumed carpets and upholstered furniture.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
Education
High School Diploma -
Sacred Heart High School
Pittsburgh, PA05-1978
Harrison Career Institute
Pittsburgh, PASkills
- Work prioritization
- Scanning documents
- Scheduling appointments
- Confidentiality
- Reception duties
- Document management
- Typing speed
- Mail sorting
Timeline
Clerical Associate
McLeod Health Southern Medical Associates
10.2023 - Current
Clinical Patient Coordinator
Allegheny Health Network Western Pennsylvania Hosp
09.2010 - 03.2022
Clinical Secretary
Western Pennsylvania Hospital
07.2003 - 08.2010
Support Services Associate
Western Pennsylvania Hospital
08.2002 - 07.2003
Environmental Services Housekeeper
St.Francis Medical Center
10.1986 - 07.2002
High School Diploma -
Sacred Heart High School
Harrison Career Institute
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