Frances Armstrong
Newport News,VA
Summary
To be an asset to the organization, attaining a leadership position providing knowledge, skills, and innovation to improve team performances.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner, Stylist
Salon 403, LLC
01.2006 - Current
- Perform hair care services for patrons
- Managed daily operating procedures
- Train apprentices for State board testing and licensure
- Developed marketing strategies for increased business.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Distributed business cards outside of salon to generate new business.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
Educator
Self-employed
08.2013 - Current
- Lead in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the class.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
- Mentored and tutored individual students needing additional help.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
- Actively participated in professional development opportunities to stay current with emerging trends in education and improve instructional effectiveness.
Salon Assistant Manager
Hair Cuttery
01.2004 - 08.2006
- Assisted supervising Salon Associates
- Accomplished salon weekly revenue goals averaging $12,500
- Performed weekly accounting
- Assisted regulating retail and in-salon inventory
- Monitored Salon Associates' progress for potential promotions.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Safeguarded client health by adhering to strict sanitization protocols for tools, equipment, and workstations before each use.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Assisted in the training of new hires, sharing expertise and helping them adapt quickly to salon procedures and expectations.
- Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
- Ensured consistent client satisfaction by maintaining updated knowledge on current trends, styles, and industry best practices.
- Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.
- Supported salon marketing efforts by assisting in the creation of promotional materials and participating in local events.
- Consistently met performance benchmarks set forth by management regarding product sales targets and upselling opportunities during service interactions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Master Stylist
Hair Cuttery
01.2003 - 08.2006
- Averaged sales in retail and services of $1,000 weekly
- Developed marketing ideas to increase customer volume
- Established a loyal clientele of over 70% in 6 months
- Consulted clients on appropriate grooming procedures and products.
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
- Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
- Mentored junior stylists, sharing industry knowledge and best practices to enhance their skills and confidence.
- Demonstrated thorough knowledge of all salon products and services.
- Developed expertise in advanced cutting techniques, resulting in more precise and creative hairstyles for clients.
- Delivered expert color treatments using professional judgment to achieve desired outcomes while maintaining hair health.
Salon Manager
Hair Cuttery
01.2000 - 06.2001
- Promoted from Salon associate to Manager after six months
- Supervised Salon Associates
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Handled employee scheduling and coverage needs during business hours.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Accomplished weekly revenue goals set by the company
- Regulated retail and in-salon inventory
- Achieved marketing strategy goals by company
- Performed frequent accounting to track revenue progress
- Trained new Salon Assistant Manager and associates
- Maintained customer satisfaction.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Delegated workplace responsibility to appropriate staff.
Education
Master In Business Administration - Business Administration
Saint Leo University
Saint Leo, FL10.2022
Certificate - Contract Law
HarvardX, Harvard University
Cambridge, MA2022
Certification - Intellectual Property Law
PennX, University of Pennsylvania
Philadelphia, PA2020
Instructor License In Cosmetology - Cosmetology
Commonwealth of Virginia
Virginia 08.2013
Bachelor of Science in Business -
Norfolk State University
Norfolk, VA01.2003
Vocational education in Cosmetology - Cosmetology
New Horizons Regional Education Center
Newport News, VA1998
Skills
- Growth Mindset
- Collaborative learning
- Cultural Competency
- Curriculum Development
- Online Teaching
- Continuing education
- Salon Marketing
- Staff Management
- Employee Training
Accomplishments
Salon 403, LLC won Best Hair Salon in Newport News, Virginia in 2023, 2019, and 2nd place 2021
Nominated Most Influential Entrepreneur 2023 and 2022
Created Online Course for Beauty and Barber Professionals, 2023
Author of Multiple Strands of Income, 2021
Created Hair Care Line, 2014
Created Makeup Line, 2017
Featured on local news, 2021
Featured in local newspaper, 2021
Accreditations
- Honor Roll, Norfolk State University, December 2002 and 2003
- Virginia State Licensed in Cosmetology, June 1998
- Leadership Award, Hair Cuttery 2001 and 2004
- Hair Stylist for Atlanta Fashion Week, 2012
- Platform Artist and Assistant Educator, Bronner Brothers International Hair Show 2013
- Published in beauty industry magazines including Sophisticated Black Hair Magazine
Affiliations
Member of Sigma Gamma Rho Sorority, Inc.
Member of Omega Nu Lambda National College Honors Society
Certification
- Licensed Cosmetologist and Cosmetologist Instructor- Current
- Cranial Prosthesis Specialist Training - 2022
- HIPPA Certified- Current
- Certificate In Contract Law, HarvardX, Harvard University, 2022
- Certificate in Intellectual Property Law, PennX, University of Pennsylvania, 2020
Timeline
Educator
Self-employed
08.2013 - Current
Owner, Stylist
Salon 403, LLC
01.2006 - Current
Salon Assistant Manager
Hair Cuttery
01.2004 - 08.2006
Master Stylist
Hair Cuttery
01.2003 - 08.2006
Salon Manager
Hair Cuttery
01.2000 - 06.2001
Master In Business Administration - Business Administration
Saint Leo University
Certificate - Contract Law
HarvardX, Harvard University
Certification - Intellectual Property Law
PennX, University of Pennsylvania
Instructor License In Cosmetology - Cosmetology
Commonwealth of Virginia
Bachelor of Science in Business -
Norfolk State University
Vocational education in Cosmetology - Cosmetology
New Horizons Regional Education Center
- Licensed Cosmetologist and Cosmetologist Instructor- Current
- Cranial Prosthesis Specialist Training - 2022
- HIPPA Certified- Current
- Certificate In Contract Law, HarvardX, Harvard University, 2022
- Certificate in Intellectual Property Law, PennX, University of Pennsylvania, 2020
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