Proven Billing Specialist and Office Manager with a track record of enhancing billing accuracy and customer satisfaction at Ivy Rehab and Hilltop Physical Therapy, Inc. Expert in insurance verification and dispute negotiation, improved cash flow and minimized write-offs. Skilled in fostering client relationships and streamlining billing processes, significantly boosted operational efficiency. Experienced in working with several insurance payors as well as the Veterans Administration and Workers Compensation Carriers.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Ivy Rehab
04.2024 - Current
Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Researched and resolved billing discrepancies to enable accurate billing.
Provided excellent customer service, developing and maintaining client relationships.
Monitored customer accounts to identify and rectify billing issues.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Worked with multiple departments to check proper billing information.
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Office Manager
Hilltop Physical Therapy, Inc.
01.2009 - 04.2024
Created, maintained and updated filing systems for paper and electronic documents.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
Addressed and remedied all patient or team member issues.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
Assisted with regulatory issues such as compliance.
Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Developed policies and procedures for effective practice management.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Coordinated office events, seminars and meetings for staff and clients.
Completed bi-weekly payroll for 15 employees.
Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Researched and resolved billing discrepancies to enable accurate billing.
Monitored customer accounts to identify and rectify billing issues.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Developed and maintained billing procedures to make timely payments.
Reduced errors in financial records by conducting regular audits of billed accounts.
Processed and verified invoices to secure accuracy of billing information.
Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
Improved billing accuracy by implementing a streamlined invoicing process.
Responded to customer concerns and questions on daily basis.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD
06.1975
Bachelor of Science - Professional Banking & Finance
American Institute of Banking
Silver Spring, MD
06.2000
Skills
Billing systems and software
Insurance Verification
Claims Processing
Denial Management
Payment posting
Medical Billing Expertise
Audit Procedures
Billing and Invoicing
Discrepancy Resolution
Timeline
Billing Specialist
Ivy Rehab
04.2024 - Current
Office Manager
Hilltop Physical Therapy, Inc.
01.2009 - 04.2024
High School Diploma -
Northwestern High School
Bachelor of Science - Professional Banking & Finance