Frances Bowles
Minneapolis,MN
Summary
Proactive Team Leader with extensive experience in setting performance expectations, delegating responsibilities, and resolving conflicts to foster a positive work environment. Skilled in managing cash handling, improving customer satisfaction, and ensuring compliance with company policies. Strong communicator and collaborator, adept at aligning team goals and coordinating resources effectively.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
Work History
Team Leader
Target
05.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Shift Supervisor
Starbucks
03.2021 - 05.2022
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Barista
Starbucks
06.2020 - 03.2021
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
No Degree - Business Administration
Arizona State University
Tempe, AZ06-2025
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Client Support
- Work Planning and Prioritization
- Documentation And Reporting
- Work Planning
- Complex Problem-Solving
- Analytical Thinking
- Conflict Resolution
Timeline
Team Leader
Target
05.2022 - Current
Shift Supervisor
Starbucks
03.2021 - 05.2022
Barista
Starbucks
06.2020 - 03.2021
No Degree - Business Administration
Arizona State University
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