Summary
Overview
Work History
Education
Skills
References
Timeline
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Frances Boylan

Frances Boylan

Pelion,SC

Summary

To obtain a position within a company offering career incentives and growth potential.

I am excited to be applying for your available position. I am a highly motivated worker with years of experience handling customer service and secretarial duties. In addition, my skills and experience make me the perfect fit for the role. During my years in the work force I developed many skills to assist me. I was tasked with scheduling appointments, handling weekly orders, restocking office supplies, etc. Having studied your job description, I am capable of all tasks asked of me and beyond. Given the wide range of my responsibilities at my previous employers, I believe I have the skills and abilities to handle any tasks that you require. I would love to have to opportunity to further explain my qualifications for the role.

Diligent professional with great teamwork abilities and focus on safe production. History assembling high rate of products per hour in fast-paced environment by applying strong multi-tasking, organizational and teamwork abilities to meet challenging demands. Good technical and mechanical knowledge developed several years of related experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Assembler 4

InPhase Technologies flex
Columbia , SC
03.2024 - Current
  • Identify problems that may affect product quality and take corrective action when required.
  • Assisted in training new hires on warehouse processes and procedures.
  • Provided assistance in training new hires on warehouse operations.
  • Assisted with training new hires on proper use of machines and equipment for their job roles.

Customer Service Manager

The UPS Store Inc.
Irmo, South Carolina
12.2022 - 04.2024
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.

Store Manager

Aquacade pools
Hicksville, New York
07.2020 - 12.2022
  • Prepared monthly reports on sales figures, expenses, profits.
  • Updated POS system with new products and promotional offers.
  • Established customer service standards and monitored staff compliance.
  • Managed building staff by scheduling, assigning tasks, and training new hires.
  • Assisted with training new hires on proper use of tools and equipment while emphasizing safe working practices.

Secretary/Front Office

Cricket Contracting
09.2012 - 06.2020
  • Making service appointments
  • Assist in opening and closing the office
  • Answering multi-phone lines
  • Perform callbacks to customers for follow up appointments
  • Collect all information for processing payments and provide balances
  • All clerical duties including: data entry, filing, faxing and scanning documents
  • Ordering all office supplies
  • Bank deposits

Customer Service Representative

Stripes
01.2016 - 06.2017
  • Provided prompt, efficient and courteous customer service
  • Maintain a clean, customer friendly environment in the store
  • Ring customer sales on cash register
  • Receive cash from customers and give correct change
  • Perform all regular cleaning activities and other tasks that are included on job assignments
  • Order and stock merchandise

Waitress/Hostess

Waffle House
04.2014 - 12.2015
  • Taking orders and delivering hot food
  • Customer service
  • Cash handling
  • Assist in opening/closing the restaurant
  • Welcomed all customers and visitors by greeting them with a friendly demeanor
  • Answered multi-phone lines and directed customers accordingly

Cashier

Walmart
01.2012 - 01.2013
  • Operate cash register
  • Redeem coupons to discount purchases
  • Receive payment from customers via charge payment, cash or check
  • Operate authorization system for credit card charges
  • Comply with all procedures and policies by the store management

Service Clerk

United States Post Office
01.2006 - 01.2007
  • Examine, sort and route mail
  • Load, operate and occasionally adjust and repair mail processing, sorting and cancelling machinery
  • Keep records of shipments, pouches, and sacks of mail
  • Perform other duties related to mail handling within the postal service

Cashier/Bakers Assistant

Dunkin Donuts
01.2005 - 01.2006
  • Operate cash register
  • Greet customers
  • Take food and drink orders, as well as completing transactions
  • Regularly clean work stations, brew and grind coffee
  • Restock cups and food items
  • Assist bakers when needed

Education

General Educational Development Diploma -

01.1995

Skills

  • Multi-tasking
  • Effective verbal communication
  • Effective written communication
  • Filing
  • Answering phones
  • Customer service
  • Data entry
  • Cashiering
  • Calculating
  • Typing (45-55 WPM)
  • Machine operation
  • Quality control
  • Assembly techniques
  • Training development
  • Attention to detail
  • Basic math
  • Visual inspections

References

Furnished upon request

Timeline

Assembler 4

InPhase Technologies flex
03.2024 - Current

Customer Service Manager

The UPS Store Inc.
12.2022 - 04.2024

Store Manager

Aquacade pools
07.2020 - 12.2022

Customer Service Representative

Stripes
01.2016 - 06.2017

Waitress/Hostess

Waffle House
04.2014 - 12.2015

Secretary/Front Office

Cricket Contracting
09.2012 - 06.2020

Cashier

Walmart
01.2012 - 01.2013

Service Clerk

United States Post Office
01.2006 - 01.2007

Cashier/Bakers Assistant

Dunkin Donuts
01.2005 - 01.2006

General Educational Development Diploma -

Frances Boylan